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Category header content not displaying on different installs

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

  • Avatar: finleydesign
    finleydesign
    Participant
    October 17, 2024 at 09:10

    I work with a large number of Xstore installs, I can’t work out why on some installs, I have full editing on the category header section and it appears nicely at the top, but on other installs theres no advanced editor and nothing appears, see image screenshots in private

    Please, contact administrator
    for this information.
    #419099 Copied
    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 17, 2024 at 12:22

    Dear @finleydesign,

    We hope this message finds you well.

    Could you kindly test how the product category description functionality works using the default Storefront theme? Please note that this feature is built into the WooCommerce plugin and is not specific to our theme. Therefore, the issue you are experiencing may also occur with other themes, indicating that it is not theme-dependent.

    We recommend reaching out to WooCommerce support for further assistance with this matter.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    8Theme Team

    #419160 Copied
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