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E-mail “order confirmation” – Payment information missing

This topic has 2 replies, 2 voices, and was last updated 2 hours, 9 minutes ago ago by Rose Tyler

Nicola

Participant

October 17, 2024 at 09:45

Hi,
I have customized the e-mail template for the order confirmation, but it does not work correctly.

If the customer pays in advance, the payment information for the bank transfer should be displayed in the email (as in the Woocommerce email template).

Unfortunately, this is not inserted for the payment method “Prepayment”. Can you help me with this problem?

Kind regards
Nicola

#419113 Copied Theme version: 9.4.2

1 Answer

Rose Tyler

Support staff

October 17, 2024 at 12:09

Hello, Nicola,

Thank you for reaching out to us with your concern.

Please check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests with screenshots.

Best regards,
8Theme’s Team

#419151 Copied
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