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Infinite Wishlist menu loading during customizing

This topic has 5 replies, 3 voices, and was last updated 23 minutes ago ago by Trektor

Trektor

Participant

October 17, 2024 at 12:08

Hello,

I recently posted about a similar problem with the customize page loading infinitely (only the rotating circle appears).
Turning off zlib.output_compression in the php.ini file helped, so the menu items are now loaded.
But the Woocommerce -> Wishlist [New] menu item still loads endlessly. There may be other menu items that load infinitely but I would need this.

Have a nice day!

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#419150 Copied Theme version: 9.4.2

4 Answers

Rose Tyler

Support staff

October 17, 2024 at 13:23

Hello, Trektor,

Thank you for reaching out to us.

Could you provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#419185 Copied

Trektor

Participant

October 17, 2024 at 14:04

Hello Rose!

Here are the details of the temporary FTP access.

Have a nice day!

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#419197 Copied

Jack Richardson

Support staff

October 17, 2024 at 16:08

Dear @Trektor,

I hope this message finds you well.

Unfortunately, the FTP access you provided is directing us to an empty directory. Could you kindly review the access details and provide us with the correct information at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
8Theme Team

#419225 Copied

Trektor

Participant

October 17, 2024 at 16:37

Hello Jack!

Sorry, the FTP access was pointing to the wrong library, now it’s good.

Have a nice day

#419230 Copied
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