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Infinite Wishlist menu loading during customizing

This topic has 13 replies, 4 voices, and was last updated 2 weeks ago ago by Trektor

Trektor

Participant

October 17, 2024 at 12:08

Hello,

I recently posted about a similar problem with the customize page loading infinitely (only the rotating circle appears).
Turning off zlib.output_compression in the php.ini file helped, so the menu items are now loaded.
But the Woocommerce -> Wishlist [New] menu item still loads endlessly. There may be other menu items that load infinitely but I would need this.

Have a nice day!

Please, contact administrator
for this information.

#419150 Copied Theme version: 9.4.2

12 Answers

Rose Tyler

Support staff

October 17, 2024 at 13:23

Hello, Trektor,

Thank you for reaching out to us.

Could you provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#419185 Copied

Trektor

Participant

October 17, 2024 at 14:04

Hello Rose!

Here are the details of the temporary FTP access.

Have a nice day!

Please contact administrator
for this information.

#419197 Copied

Jack Richardson

Support staff

October 17, 2024 at 16:08

Dear @Trektor,

I hope this message finds you well.

Unfortunately, the FTP access you provided is directing us to an empty directory. Could you kindly review the access details and provide us with the correct information at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
8Theme Team

#419225 Copied

Trektor

Participant

October 17, 2024 at 16:37

Hello Jack!

Sorry, the FTP access was pointing to the wrong library, now it’s good.

Have a nice day

#419230 Copied

Jack Richardson

Support staff

October 18, 2024 at 08:30

Dear @Trektor,

We hope this message finds you well.

We have thoroughly investigated the issue you reported and identified that it occurs in sections where the ‘radio-buttonset’ option is present. Unfortunately, we have not yet been able to find a definitive solution for you. However, as a suggestion, we recommend trying to install demo content on your website. This may help configure the options according to the demo you select.

Thank you for your understanding, and please feel free to reach out if you need further assistance.

Best regards,
Jack Richardson
8Theme Team

#419321 Copied

Trektor

Participant

October 18, 2024 at 14:44

Hello Jack!

I noticed this:
If I set the PHP version to 8.1 on the server it works fine, if set to 8.2 or 8.3 it does not work.

Does this help in debugging?

Have a nice day!

#419427 Copied

Jack Richardson

Support staff

October 19, 2024 at 08:53

Dear @Trektor,

We hope this message finds you well.

It has come to our attention that certain options may not be loading correctly with the latest version of PHP. To ensure optimal performance and avoid potential issues, we kindly suggest continuing to use PHP version 8.1. The differences between the versions are minimal, and it is important to note that some other plugins may also encounter compatibility issues with the latest PHP version.

For these reasons, we recommend sticking with the stable version 8.1 for the time being.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

#419497 Copied

Trektor

Participant

November 19, 2024 at 13:17

Hello Jack!

I understand what you’re saying, but with the latest version 9.4.5 see that work is underway to migrate to PHP 8.3.

FIXED: Fixing various compatibility issues with PHP 8.3.

I guess it’s important that all features work in the latest version.

Have a nice day!

#424183 Copied

Andrew Mitchell

Support staff

November 20, 2024 at 16:58

Hello, Trektor,

Unfortunately, we are unable to reproduce the issue on our end. Therefore, we kindly ask you to either temporarily switch your PHP version to 8.3 or provide us with a staging site that includes a copy of your website and PHP 8.3 installed.

Best regards,
8Theme Team

#424413 Copied

Trektor

Participant

November 25, 2024 at 14:08

Hello Andrew!

I have just switched the PHP version to 8.3 on the site.

Have a nice day!

#425127 Copied

Andrew Mitchell

Support staff

November 26, 2024 at 11:19

Hello, Trektor,

Thank you for reaching out. We are currently working on resolving your issue. Kindly refrain from switching PHP versions in the meantime.

Best regards,
The 8Theme Team

#425268 Copied

Trektor

Participant

December 10, 2024 at 11:54

Hello Andrew!

I think I have found the solution to the problem!
If I set the define( 'WP_DEBUG_DISPLAY', false ) in wp-config.php, then loads the menu items.

Have a nice day!

#427074 Copied
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The issue related to '‘Infinite Wishlist menu loading during customizing’' has been successfully resolved, and the topic is now closed for further responses

Infinite Wishlist menu loading during customizing

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