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User information not being fetched properly in the checkout page billing details form

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

medicinpharmacy

Participant

October 17, 2024 at 12:11

We are facing an issue with user information not being fetched properly in the checkout page billing details form. There are two specific fields causing problems: the Street Address and the PIN Code. Although we insert the data in the user information section, it does not appear on the checkout page or in the user address edit form.

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for this information.

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#419152 Copied Theme version: 9.3.16

1 Answer

Jack Richardson

Support staff

October 17, 2024 at 15:53

Dear @medicinpharmacy,

We hope this message finds you well.

Please be informed that the fields in question are coded within the WooCommerce plugin. To determine whether the issue is related to our theme, we recommend switching to a default theme, such as Storefront, and checking if the issue persists with that theme active.

If the problem continues after switching themes, it is likely not related to our theme. In that case, we kindly suggest reaching out to WooCommerce support for further assistance.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

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