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Problemas Editing Shop Page Layout – editing

This topic has 9 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

Nelson

Participant

October 17, 2024 at 14:39

Problems editing Shop Page Layout

I notice that some changes I try to make in the editor don’t work, that is, if I want to change the product page it doesn’t make any changes

This is the third purchase I’ve made from this theme, and it’s the first time I’ve seen this difficulty

Please, contact administrator
for this information.

#419204 Copied

8 Answers

Rose Tyler

Support staff

October 17, 2024 at 14:58

Hello, Nelson,

Thank you for reaching out to us and for your continued trust in our theme.

Please provide a video of your actions and the problem.

Additionally, we were unable to log in to your site as shown in the following screenshot: https://prnt.sc/neYRTp7B3QRv. Please provide the correct login credentials so we can further investigate the matter.

We appreciate your cooperation and look forward to resolving this issue for you.

Best regards,
8Theme’s Team

#419206 Copied

Nelson

Participant

October 17, 2024 at 15:32

You can login now, ou can try to edit the catalog, or for example, enable and disable the side bar thank you

#419213 Copied

Rose Tyler

Support staff

October 17, 2024 at 15:48

Hello, Nelson,

We appreciate your prompt response.

1/ You need to enter the purchase code to activate the theme – https://prnt.sc/z3EDYLyDsoD- Kindly note that using the theme without proper activation is not permitted.

2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the Shop page editor again. It is possible that one of the additional plugins is causing the issue.

3/ If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#419218 Copied

Nelson

Participant

October 17, 2024 at 16:01

Thank you again for the answers, I have already done everything as you suggested and everything is still the same, I send the FTP data

Please contact administrator
for this information.

#419222 Copied

Jack Richardson

Support staff

October 18, 2024 at 07:27

Dear @Nelson,

We hope this message finds you well.

We have reviewed the shop page on your website and did not encounter any issues with the archive product page editor. To verify, we removed some widgets and checked the results on the frontend:

– Before: https://prnt.sc/u7cixpHDp8Qw
– After: https://prnt.sc/_WdtIepoYiFX

If you were referring to a different issue, kindly provide us with more details so we can assist you further.

Best regards,
Jack Richardson
8Theme Team

#419307 Copied

Nelson

Participant

October 18, 2024 at 11:00

Please see the link I sent with the video explaining it, I have 2 other sites with your topic and this doesn’t happen

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#419366 Copied

Jack Richardson

Support staff

October 18, 2024 at 11:29

Dear @Nelson,

Thank you for reaching out.

Regarding the website you shared, it appears that you are utilizing the XStore Archive Product Builder. Please note that in such case all settings for the products displayed on the shop page should be configured within the builder itself. The global theme options you demonstrated in the video will not apply for those products if the website is using the builder for this specific page.

For further details, you can refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

Best regards,
Jack Richardson
The 8Theme Team

#419378 Copied

Andrew Mitchell

Support staff

October 18, 2024 at 11:53

Dear Nelson,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#419383 Copied
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Problemas Editing Shop Page Layout – editing

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