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The Popup off canvas cart not working on mobile

This topic has 7 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Rowan Keizer

Rowan Keizer

Participant

October 18, 2024 at 10:08

Good day;

I am not sure why, but the Popup off canvas cart not working on mobile. I have enabled it and it works perfectly on desktop, just not on mobile.

I have added the login credentials in the PCA.

Please, contact administrator
for this information.

#419353 Copied Theme version: 9.4.2

6 Answers

Rose Tyler

Support staff

October 18, 2024 at 10:47

Hello, Rowan Keizer,

Thank you for reaching out to us.

We’ve checked adding a product to the cart from mobile on your site.
Private Content.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#419363 Copied

Rowan Keizer

Participant

October 18, 2024 at 11:24

Thank you. I cannot seem to upload photos here.
So I am able to see the off cart when I go into the single product page and add to cart from there.

However, it does not seem to work when adding to cart from Product grid or directly from Shop or category display.

#419374 Copied

Rose Tyler

Support staff

October 18, 2024 at 12:22

Hello, Rowan Keizer,

We kindly ask you to record a video of your actions and the resulting issue so that we can better understand your situation. You can upload the video to any file-sharing service, for example, https://wetransfer.com/ , and provide us with the link here.

Best regards,
8Theme’s Team

#419389 Copied

Rowan Keizer

Participant

October 18, 2024 at 12:38

No problems, please see PCA

Please contact administrator
for this information.

#419395 Copied

Jack Richardson

Support staff

October 19, 2024 at 09:15

Dear @Rowan Keizer,

We hope this message finds you well.

We have recently tested your website on a mobile device, and everything appears to be functioning correctly. Could we kindly ask you to verify this on your end as well? Please ensure that all caches are cleared on your device, or alternatively, you may test it using an incognito browser.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#419500 Copied

Rowan Keizer

Participant

October 19, 2024 at 11:22

Thank you so much, looks like it’s working now. Have an amazing day!

#419515 Copied
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The issue related to '‘The Popup off canvas cart not working on mobile’' has been successfully resolved, and the topic is now closed for further responses

The Popup off canvas cart not working on mobile

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