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Product thumbnail on mobile not clickable. Cannot find the issue.

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

Cataclyps

Participant

October 19, 2024 at 11:56

I cannot recreate the issue and it used to appear on my phone, but now it appears on my sister’s phone.

What happens is that only in womens category on mobile the products do not open. No matter how many times I try to click on them. And I have no idea why that issue occurs.

I would absolutely love it if you can help me out. But also inform me of the issue and do not really mess with the site as I have many ad campaigns running…

Please, contact administrator
for this information.

#419521 Copied

1 Answer

Tony Rodriguez

Support staff

October 21, 2024 at 06:58

Hello, @Cataclyps,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you please provide the URL of the women’s category page and please record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

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