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Issue with Product Attribute Display Not Responding to Changes

This topic has 7 replies, 3 voices, and was last updated 1 months ago ago by sherif

sherif

Participant

October 20, 2024 at 19:49

I hope this message finds you well.

I am encountering an issue with the product attribute display on my WooCommerce store. I am trying to change the appearance of the product attributes (specifically the color attribute) to show as circular color swatches instead of a dropdown list. However, despite adjusting the settings to “Circle” in the swatches section, the changes are not being reflected on the frontend. The attributes still display in the default dropdown style.

Here are the steps I followed:

I went to the attribute settings and changed the display type to “Color (Circle).”
I saved the changes and cleared the cache to ensure no cached data was causing the issue.
I verified the settings on both the product editing page and the theme customization options.
Despite these actions, the product attribute display has not changed on the product page.

I have attached screenshots for your reference.

Please, contact administrator
for this information.

#419577 Copied Theme version: 9.4.2

6 Answers

Tony Rodriguez

Support staff

October 21, 2024 at 07:57

Hello, @sherif,

Thank you for contacting us and for using XStore.

We kindly request that you provide the URL of the variable product page, along with valid wp-admin access to your site, in the private content area. This will allow us to review the issue and assist you more effectively.

Thank you for your cooperation.

Best regards,
8Theme Team

Please contact administrator
for this information.

#419638 Copied

sherif

Participant

October 21, 2024 at 12:49

All required data is available in the private content.
thanks for the assistance

Please contact administrator
for this information.

#419739 Copied

Luca Rossi

Support staff

October 22, 2024 at 05:36

Hi @sherif,

We’re unable to login with the provided account.

Could you please help us to double check?

Thank you!

Please contact administrator
for this information.

#419831 Copied

sherif

Participant

October 22, 2024 at 13:03

Hello,

Thank you for your response. It seems there was an error with the previous access information. I’ve updated the details, and you can now find the new access information in the private content section.

Please try again, and let me know if you encounter any further issues.

Thanks again for your help!

Best regards,

Please contact administrator
for this information.

#419961 Copied

Luca Rossi

Support staff

October 22, 2024 at 15:11

Dear Sherif,

We hope this message finds you well.

Please note that the attribute slugs only accept Latin characters, as shown in the following screenshot:

https://prnt.sc/aB4RlY0LDkas

We have updated the attributes for color and heads, and the product attributes are now displaying correctly.

Could you kindly review the changes on your end and confirm if everything is in order?

Thank you for your attention to this matter.

Best regards,
8Theme Team

#419992 Copied

sherif

Participant

October 23, 2024 at 15:04

Hello,

Thank you so much for your help in resolving the attribute issue. We’ve reviewed the changes on our end, and everything looks perfect now. Your support is greatly appreciated, and we truly value the quick and efficient assistance you’ve provided.

Thanks again for your wonderful support!

Best regards,

#420176 Copied
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The issue related to '‘Issue with Product Attribute Display Not Responding to Changes’' has been successfully resolved, and the topic is now closed for further responses

Issue with Product Attribute Display Not Responding to Changes

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