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Whole Website glitching in mobile version, Static header not working properly, content disappear

This topic has 10 replies, 4 voices, and was last updated 1 months ago ago by Rose Tyler

KSP ELECTRONICS

Participant

October 21, 2024 at 06:00

You have not fixed website Glitching problems in mobile and disappearance of content upon scrolling up and down every time, static header don’t working properly, please review all these problems and fix it. here is the video link og Glitching website in mobile :
https://www.veed.io/view/023e8d1d-18e0-4421-96d1-8db8cf329d3d?panel=share

Thanks

#419609 Copied Theme version: 9.4.2

9 Answers

Luca Rossi

Support staff

October 21, 2024 at 08:16

Dear KSP Electronics,

We hope this message finds you well.

We have reviewed your website, and it appears to be loading correctly on our end. For your reference, we have attached a video demonstrating this: https://imgur.com/5HiGCYD.

We kindly suggest trying to access the website using Safari, Chrome, or Firefox on a mobile device and checking again.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#419647 Copied

KSP ELECTRONICS

Participant

October 21, 2024 at 15:15

I have checked dozen of Android Smartphones all has same glitching issues. https://www.veed.io/view/023e8d1d-18e0-4421-96d1-8db8cf329d3d?panel=share. We have used chrome browser. I kindly request you to fix this issue and send me video of website in Android Smartphones.

Thanks

#419776 Copied

Luca Rossi

Support staff

October 22, 2024 at 06:53

Dear KSP Electronics,

We hope this message finds you well.

We have encountered similar inquiries from other clients in the past, and we recommend searching our forum for related discussions that may provide further insights. Based on our experience, we believe this “glitch” is unlikely to be related to the theme you are using, as it can also occur with the default theme. To help identify the root cause, we suggest testing your site with a default theme.

It is important to consider that the issue may be related to the size of the content being loaded on the page. Additionally, as you are aware, each browser has its own unique characteristics and potential bugs that can influence how content is displayed.

To assist us in further diagnosing the issue, could you kindly provide answers to the following questions:
1. Have you tested the site using a default theme, such as Hello Elementor or Storefront? If so, does the issue persist?
2. Have you tested the website across different browsers? If so, is the issue consistent across all of them?

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme Team

#419842 Copied

KSP ELECTRONICS

Participant

October 22, 2024 at 09:45

Yes we have already tested in default theme problems not occurred in default theme and i am also attaching google page insight of default theme.
Yes this issues consistent across all browsers, you can also check by yourself, I am also attaching a video of testing in Microsoft edge browser. video link: https://www.veed.io/view/2846633b-21a1-4c03-8aa1-f314862161bd?panel=share
There must be some core issue in your theme, Please fix it, i have invested lots of time in your theme. Now i am totally exhausted. please please please fix it ASAP

Thanks

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#419904 Copied

Rose Tyler

Support staff

October 22, 2024 at 15:01

Hello, KSP Electronics,

Private Content

Best regards,
8Theme Team

Please contact administrator
for this information.

#419987 Copied

KSP ELECTRONICS

Participant

October 22, 2024 at 15:50

what about other client who faced same issues in the past. What changes you have done to fix their issues? Also can you please tell me whether AMP Plugin fix this issue or not? can you please try activating AMP plugin?

Thanks

#420006 Copied

Jack Richardson

Support staff

October 23, 2024 at 08:15

Dear @KSP ELECTRONICS,

We hope this message finds you well.

Please note that each website requires a unique review and improvements based on its specific content, configuration settings, and other factors. Therefore, we would need to analyze your website in detail to provide tailored recommendations based on the results of this analysis. You can also test it for the speed analysis by yourself using the most popular sources for such needs: https://gtmetrix.com/ and https://pagespeed.web.dev/. The you can find the suggestions and recomendations for your unique cases.

Additionally, the AMP (Accelerated Mobile Pages) version of a website is only loaded on mobile devices, and the speed results may vary depending on the content and other variables. We recommend reviewing the AMP documentation to better understand the basics of this feature before enabling it on your website. You can access the documentation here: https://www.8theme.com/documentation/xstore/amp-plugin/.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#420083 Copied

KSP ELECTRONICS

Participant

October 23, 2024 at 08:29

Hello Jack,
For your kind information, i have not done any customization. I have just import xstore mega store theme and found glitching website in all browser of mobile version. also our website is not unique because i have just imported xstore default mega store theme. Please help me in fixing glitching website in mobile version.

Thanks

#420084 Copied

Rose Tyler

Support staff

October 23, 2024 at 10:47

Hello, KSP Electronics,

We’ve activated the AMP plugin on your site.
You can read more about available settings here – https://www.8theme.com/documentation/xstore/amp-plugin/home-page-section/

Best regards,
8Theme Team

#420130 Copied
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