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Cart Subtotal is getting Wrong Calculation

This topic has 4 replies, 3 voices, and was last updated 22 minutes ago ago by Jack Richardson

Rutenio

Participant

October 21, 2024 at 10:18

I have Booster Sales Quantity Discounts activated and when I leave it activated everything works fine. However, I would like to eventually give discounts on groups of products for a period of time, so I installed the Conditional Discounts for WooCommerce plugin (by ORION), which you say is compatible. What happens is that if I take a product that has a discount applied by this plugin, and add the quantity necessary to the cart to have the discount through Quantity Discounts, the total and subtotal values do not match. They are calculated differently. Could you help me figure out how to fix it or point me to another plugin that doesn’t cause this problem?

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3 Answers

Rose Tyler

Support staff

October 21, 2024 at 11:58

Hello, Rutenio,

Thank you for contacting us and for using XStore.

Could you provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Rutenio

Participant

October 21, 2024 at 14:19

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Jack Richardson

Support staff

October 21, 2024 at 16:06

Dear @Rutenio,

I hope this message finds you well.

Could you kindly provide us with the correct WP-admin access credentials, as the ones previously shared appear to be incorrect? Additionally, we would appreciate it if you could confirm whether you have conducted a test using a default theme, such as Storefront. If so, could you please share the screenshots of the results from those tests?

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

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