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Website is breaking down again and again

This topic has 4 replies, 3 voices, and was last updated 1 hours, 2 minutes ago ago by Jack Richardson

JiPanditJI

Participant

October 21, 2024 at 12:08

Hi I am building my wesbite beta.jipanditji.com but often the sites gets break down and xstore theme page shows.
now when I trying to edit and publish the home page , it is not getting published it it giving me server error(error 500). I contacted my hosting provider and they are saying that the issue is with the theme.
Also my mobile website is broken
Please resolve the issue at the earliest as I have to make the site live

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3 Answers

Rose Tyler

Support staff

October 21, 2024 at 12:28

Hello, JiPanditJI,

Thank you for contacting us and for using XStore.

Could you provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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JiPanditJI

Participant

October 21, 2024 at 13:04

Please find the credentials

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Jack Richardson

Support staff

October 21, 2024 at 15:23

Dear @JiPanditJI,

We hope this message finds you well.

As we have noticed that you are using the Elementor plugin to build content on your website, we kindly recommend following the guidelines provided in the official Elementor documentation to address any potential issues: https://elementor.com/help/500-error/.

Please review the suggestions outlined there and, if necessary, reach out to your hosting provider to adjust the relevant server settings.

Should you require any further assistance, feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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