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Add to cart confirmation not appearing on mobile

This topic has 9 replies, 2 voices, and was last updated 3 weeks, 4 days ago ago by Tony Rodriguez

plnewton

Participant

October 22, 2024 at 07:08

Hi there

I have an issue with add to cart on mobile not working correctly

when you add something to cart it looks like it has not done anything at all, there is no confirmation of any kind but when you actually go to cart page the product has been added but it gives the user the impression it has not worked

Please, contact administrator
for this information.

#419851 Copied

8 Answers

plnewton

Participant

October 22, 2024 at 09:15

I think I may have found the solution, there is a setting in woocomerce to show cart after product added

#419890 Copied

Tony Rodriguez

Support staff

October 22, 2024 at 09:40

Hello, @plnewton,

In response to your inquiry, we would like to inform you that WooCommerce provides a setting to display the cart after a product has been added. To address the issue you’re experiencing, please follow these steps:

1. Navigate to the “Add to Cart Behavior” settings.
2. Uncheck the option labeled “Redirect to the cart page after successful addition.”

This adjustment should resolve the issue. Additionally, we recommend clearing your browser cache and checking again to ensure the changes take effect.

We hope this solution helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#419901 Copied

plnewton

Participant

October 30, 2024 at 07:00

Hi

Can you please confirm what this setting should be set to?

You mention above to “UNCKECK” the option “Redirect to the cart page after successful addition.”

If this option is unckecked the cart page on mobile does not appear after you add something to the cart

Thanks

#420938 Copied

Tony Rodriguez

Support staff

October 30, 2024 at 09:12

Hello, @plnewton,

We would like to provide some clarification regarding the product-added notification settings.

If you wish to display the product-added notification in the form of a popup, alert, or off-canvas cart, please ensure that the option “Redirect to the cart page after successful addition” is **unchecked**.

However, if this option is **checked**, the system will automatically redirect users to the cart page after a product is successfully added.

We hope this information proves helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#420957 Copied

plnewton

Participant

October 30, 2024 at 09:23

Hi there

Thanks for your reply

Ok now I understand

The issue is then that when the option is unchecked no message is being displayed on mobile, in fact when you click add to cart on mobile it gives the user the impression that nothing has occurred.

I currently have the option check as this does redirect to cart after the button is clicked so atleast the user can see a result

#420965 Copied

Tony Rodriguez

Support staff

October 30, 2024 at 10:02

Hello, @plnewton,

Thank you for your response.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check the updates on your end.

We have added the Shopping Cart widget to the mobile header and configured the settings to display off-canvas. For your reference, we have included images in the private content area.

Now, when a product is added to the cart on mobile, the off-canvas will appear as expected.

If you wish to make further adjustments to the mobile header, you can do so by navigating to **XStore Builders > Header Builder** via Elementor.

We hope this resolves your concerns. Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420975 Copied

plnewton

Participant

October 30, 2024 at 10:21

Thankyou

#420983 Copied

Tony Rodriguez

Support staff

October 30, 2024 at 11:09

Hello, @plnewton,

You are welcome.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#420996 Copied
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Add to cart confirmation not appearing on mobile

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