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Guest Purchase didn’t directed to Order Summary

This topic has 10 replies, 4 voices, and was last updated 1 months ago ago by Andrew Mitchell

ahenseestudio

Participant

October 22, 2024 at 07:59

Hi, I tested to order on my site but wasn’t redirected to the order review page (thank you page). I ordered on my website but was redirected to the cart page. I discovered that it only happens if guest checkout is used without registering an account. If I use my admin account, it’s working well. Can you please check it out.

Please, contact administrator
for this information.

#419871 Copied Theme version: 9.4.2

9 Answers

Rose Tyler

Support staff

October 22, 2024 at 09:21

Hello,

Thank you for reaching out to us with your concern.

We understand that you are experiencing an issue where customers are not being redirected to the order review (thank you) page after placing an order as a guest, and instead, they are being redirected to the cart page.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

#419891 Copied

ahenseestudio

Participant

October 22, 2024 at 12:28

Hi, I tried to change to the default WordPress themes and the problem was the same. I tried to turn off some plugins and downgrade the PHP version but still the same.

My plan for the site is for the customers can buy my products without registering an account at all.

#419951 Copied

Rose Tyler

Support staff

October 22, 2024 at 12:45

Hello,

The results of the test you conducted indicate that the current issue is not related to our theme. As the developers of the theme, we are unable to influence or resolve this matter from our side. We kindly recommend that you contact WooCommerce plugin support directly for further assistance: https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#419957 Copied

ahenseestudio

Participant

October 23, 2024 at 02:47

Hi, I just found out that I didn’t set purchase summary page in my elementor settings. It’s all works fine now but the guest checkout didn’t show purchase summary details after checkout.

Can you please provide code that I can add to functions.php file to trigger it? Because right now, the order summary only shown to registered user only.

#420043 Copied

Luca Rossi

Support staff

October 24, 2024 at 05:55

Dear @ahenseestudio,

We hope this message finds you well.

It has come to our attention that you are utilizing a custom thank you page. To assist you further, could you kindly provide us with access to the admin account so we can review the settings in more detail?

Additionally, we would appreciate it if you could share the link to the plugin you are currently using. While we strive to ensure compatibility with a wide range of plugins, please understand that it may not always be possible to guarantee seamless integration with every plugin available. Nevertheless, we are always open to exploring potential solutions.

Should you require any specific customizations tailored to your needs, please feel free to submit a request through the following link: [https://www.8theme.com/account/#etheme_customization_panel](https://www.8theme.com/account/#etheme_customization_panel).

Thank you for your understanding and cooperation. We look forward to your response.

Best regards,
The 8Theme Team

#420233 Copied

ahenseestudio

Participant

October 24, 2024 at 07:14

Hi, these are the admin details if you want to look them up. I haven’t used third-party plugins outside the WordPress repository yet.

Please contact administrator
for this information.

#420252 Copied

Luca Rossi

Support staff

October 25, 2024 at 08:00

Dear @ahenseestudio,

We hope this message finds you well.

We have identified that the issue was caused by the Yoast SEO plugin. After disabling the plugin, the website is functioning properly.

We kindly suggest trying the solution provided in the following link: [https://www.8theme.com/topic/site-not-redirecting-to-order-received-page/#post-367964](https://www.8theme.com/topic/site-not-redirecting-to-order-received-page/#post-367964).

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#420413 Copied

ahenseestudio

Participant

October 26, 2024 at 09:11

Thank you. It’s working now 🙂

#420550 Copied

Andrew Mitchell

Support staff

October 26, 2024 at 09:11

Dear ahenseestudio,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#420551 Copied
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Guest Purchase didn’t directed to Order Summary

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