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Issues removing pricing filter in shop page.

This topic has 13 replies, 3 voices, and was last updated 4 weeks ago ago by Andrew Mitchell

Ecobees Developer

Participant

October 22, 2024 at 08:42

The pricing filter works properly. When I try to remove the pricing filter it does not work. The filter works when I switch between the filters but does not undo it.

Files is visible for topic creator and
support staff only.

#419876 Copied

12 Answers

Rose Tyler

Support staff

October 22, 2024 at 09:37

Hello,

Thank you for reaching out to us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the filter again. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary wp-admin access. We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#419899 Copied

Ecobees Developer

Participant

October 22, 2024 at 10:33

Also note that the filter issue described above is only present on pricing filter. We do not have that issue with category and brand filter.

I have sent you the details in private content area.

Please contact administrator
for this information.

#419917 Copied

Andrew Mitchell

Support staff

October 22, 2024 at 11:54

Hello, Ecobees Developer,

Thank you for reaching out to us. Kindly provide access to the FTP panel of the website.

Best regards,
8Theme Team

#419934 Copied

Ecobees Developer

Participant

October 24, 2024 at 05:38

Here is the FTP access:

Please contact administrator
for this information.

#420231 Copied

Rose Tyler

Support staff

October 24, 2024 at 07:58

Hello, Ecobees Developer,

We appreciate your prompt response.

Thank you for providing the FTP username, server, and port. However, we noticed that the FTP password is missing. Could you kindly provide the FTP password as well?

Best regards,
8Theme Team

#420264 Copied

Ecobees Developer

Participant

October 24, 2024 at 08:07

This is the new password:

Please contact administrator
for this information.

#420266 Copied

Ecobees Developer

Participant

October 24, 2024 at 08:10

Also, I wanted to ask, how do I change styling for my accounts page? It shows shortcode, where do I modify that.

I wanted to change styling for my address section and change the text for edit address as well.

#420268 Copied

Ecobees Developer

Participant

October 25, 2024 at 06:09

Hello, is there any update on this?

#420382 Copied

Rose Tyler

Support staff

October 26, 2024 at 13:01

Hello, Ecobees Developer,

We hope this message finds you well.

1/ Our development team will review the issue with the filter after the weekend. We kindly ask for your patience, and we will update you as soon as we have more information.

2/ Please read this article and replace the shortcode with My account element – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/

Should you have any additional questions, we kindly request that you submit them as separate topics on our support forum for better assistance.

Thank you for your understanding and cooperation.

Best regards,
8Theme Team

#420580 Copied

Andrew Mitchell

Support staff

October 26, 2024 at 15:07

Hello, Ecobees Developer,

Thank you for providing access.
We have implemented the necessary fixes. Kindly review the changes, which were made in the following file:

/wp-content/plugins/et-core-plugin/app/models/widgets/price-filter.php

Please note that these fixes will also be included in the next theme update.

Best regards,
8Theme Team

#420591 Copied

Ecobees Developer

Participant

October 28, 2024 at 05:31

Thank you for your assistance. I have confirmed that the pricing filter issue has been fixed.

#420641 Copied

Andrew Mitchell

Support staff

October 28, 2024 at 05:31

Dear Ecobees Developer,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#420642 Copied
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The issue related to '‘Issues removing pricing filter in shop page.’' has been successfully resolved, and the topic is now closed for further responses

Issues removing pricing filter in shop page.

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