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Fatal error on Elementor single product page

This topic has 3 replies, 2 voices, and was last updated 9 minutes ago ago by GBDesignStudio

  • Avatar: GBDesignStudio
    GBDesignStudio
    Participant
    October 22, 2024 at 11:29

    hey guys

    we are getting a fatal error on the Elementor Single page (see attached screenshot of the server log of this error) please, help fix this, thanks.

    We have updated the X-Store plugin to Version 5.4.3, as we thought this may have been the issue?

    Also, could you help explain is this demo using the Elementor Single page template builder. Our client loves the look of this: https://xstore.8theme.com/elementor2/kids-toys/shop/

    thanks and look forward to your reply
    Gary

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    #419930 Copied Theme version: 9.4.2
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 12:06

    Hello,

    Please provide us with temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #419939 Copied
    Avatar: GBDesignStudio
    GBDesignStudio
    Participant
    October 22, 2024 at 12:36

    Thanks all information sent in Provate content area – thanks 🙂

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    support staff only.
    #419956 Copied
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