Return to previous page

Image Loading Delays and Navigation Issues in load more button in Gallery Feature

This topic has 4 replies, 3 voices, and was last updated 1 months ago ago by Luca Rossi

Merin

Participant

October 23, 2024 at 06:18

1. When opening the gallery on both web and mobile platforms, there is a noticeable delay in loading the images. Please advise on how this issue can be resolved. I have attached the screen recording of the delay issue for your reference.

2. On mobile devices, clicking the “Load More” button in the gallery redirects users to the footer, forcing them to scroll up to view the newly loaded images. Kindly provide guidance on how to address this behavior. I have attached the screen recording of the issue for your review.

https://www.canva.com/design/DAGUXeNgw5Y/PHUaisldTOw0vjeMD5NW6Q/watch?utm_content=DAGUXeNgw5Y&utm_campaign=designshare&utm_medium=link&utm_source=editor

Please see the video reference of the issue

#420057 Copied

3 Answers

Jack Richardson

Support staff

October 23, 2024 at 10:03

Hello @Merin
Could you please, provide us the URL of the page where are such issues?
Kind regards, Jack Richardson

#420119 Copied

Merin

Participant

October 23, 2024 at 17:00

https://anandk60.sg-host.com/gallery/

#420194 Copied

Luca Rossi

Support staff

October 25, 2024 at 06:19

Dear Merin,

We hope this message finds you well.

We have tested the images on both desktop and mobile, and they are loading quickly without any issues. Please find the links to the tests below for your reference:

– [Video Test](https://www.awesomescreenshot.com/video/32927982?key=2b52bd245ae2023454fb536fef77fae7)
– [Image Test](https://imgur.com/D2CZmOn)

Could you kindly clear all caches and check again on your end?

Thank you for your attention to this matter.

Best regards,
8Theme Team

#420384 Copied
Viewing 4 results - 1 through 4 (of 4 total)