Return to previous page

I have updated the theme but the admin dashboard not at all working

This topic has 5 replies, 3 voices, and was last updated 2 hours, 33 minutes ago ago by Andrew Mitchell

JiPanditJI

Participant

October 23, 2024 at 06:47

Since the day we have purchased this theme we are getting error error and errors, now we are not able to do anything in admin panel, it is not allowing anything

#420062 Copied

4 Answers

Rose Tyler

Support staff

October 23, 2024 at 06:57

Hello, JiPanditJI,

Thank you for reaching out to us. We sincerely apologize for the inconvenience you are experiencing with the theme. We understand how frustrating it can be to encounter errors, especially when it affects your ability to manage the admin panel.

To assist you better, could you please provide us with more details about the specific errors you are encountering? Additionally, if possible, kindly share any error messages or screenshots or video that may help us diagnose the issue more effectively.

Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Rest assured, we are committed to resolving this matter as quickly as possible and ensuring that your theme functions smoothly.

We appreciate your patience and understanding.

Best regards,
8Theme’s Team

#420063 Copied

JiPanditJI

Participant

October 23, 2024 at 07:09

I had already provided you the same in my last topic, please use that, additionally please look into the error screenshot as attached

Files is visible for topic creator and
support staff only.

#420065 Copied

JiPanditJI

Participant

October 23, 2024 at 10:36

Hi I am still waiting for the resolution

#420127 Copied

Andrew Mitchell

Support staff

October 23, 2024 at 11:54

Hello, JiPanditJI,

Thank you for reaching out to us. We are still awaiting your FTP access credentials, as the ones provided in the previous correspondence are no longer valid. Without these, we will be unable to assist you further.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#420142 Copied
Viewing 5 results - 1 through 5 (of 5 total)