Return to previous page

Issues with XSTORE Customizer Header Builder

This topic has 7 replies, 3 voices, and was last updated 3 weeks, 6 days ago ago by Andrew Mitchell

Hugo

Participant

October 23, 2024 at 13:50

Dear Team,

I have tried many things but can’t manage to get my header right.
What I want to achieve:
1- On my main front page, I want my header to be transparent so user can see the picture in the background. When scrolling down, header background becomes white without transparency.
2- On the rest of my web site my header has white background with no transparency

What I’ve tried:
1- To create multiple headers, one for all my website except the front page
2- One header dedicated to my front page with the header overlap & transparency feature activated for mobile viewers.

My issue is that on mobile only my header background never gets transparent or anything else than white no matter what I do. On web version, I can modify the background color or transparency of my header.

Do you have any idea?

Many thanks.

#420155 Copied

6 Answers

Rose Tyler

Support staff

October 23, 2024 at 14:04

Hello, Hugo,

Thank you for reaching out to us and for using our theme.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420161 Copied

Hugo

Participant

October 23, 2024 at 14:33

Hello,

Please find requested information in the private content area.

Best,

Please contact administrator
for this information.

#420172 Copied

Rose Tyler

Support staff

October 23, 2024 at 15:49

Hello, Hugo,

We’ve edited this header for the Frontpage – https://prnt.sc/gwBBH-fHycz_ Please clear cache of the browser and check the result.

Best regards,
8Theme’s Team

#420187 Copied

Hugo

Participant

October 23, 2024 at 16:14

Hello Rose,

Now I have duplicated headers on mobile.

Best,

Files is visible for topic creator and
support staff only.

#420189 Copied

Rose Tyler

Support staff

October 24, 2024 at 07:51

Hello, Hugo,

We find this situation unusual as it does not align with the current settings. We recommend updating the theme and plugins on your website, and then clearing all caches, including the server cache and CDN.

Best regards,
8Theme’s Team

#420262 Copied

Andrew Mitchell

Support staff

October 28, 2024 at 21:48

Dear Hugo,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#420782 Copied
Viewing 7 results - 1 through 7 (of 7 total)

The issue related to '‘Issues with XSTORE Customizer Header Builder’' has been successfully resolved, and the topic is now closed for further responses

Issues with XSTORE Customizer Header Builder

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection