Infinite scrolling stopped working after the last update

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

  • Avatar: Carneiro
    Carneiro
    Participant
    October 23, 2024 at 18:36

    infinite scrolling stopped working after the last update

    Even activating and deactivating the function, it doesn’t work.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 24, 2024 at 05:40

    Hello, @Carneiro,

    Thank you for contacting us and for using XStore.

    1/ We are currently unable to access the backend of your website. Kindly provide us with wp-admin access, granting administrator privileges, in the private content area so that we can investigate the issue and assist you further.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
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