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Typography settings only appear in elementor building mode and not in the live site

This topic has 19 replies, 5 voices, and was last updated 1 weeks, 2 days ago ago by Andrew Mitchell

DonDigital

Participant

October 24, 2024 at 07:28

Hello we have make the settings for a font in our home page but i can see the cahnges only when using elementor to customize the page. When i am looking the live homepage doesnt work properly

Files is visible for topic creator and
support staff only.

#420258 Copied Theme version: 9.4.3

18 Answers

Rose Tyler

Support staff

October 24, 2024 at 11:07

Hello, DonDigital,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420300 Copied

DonDigital

Participant

October 24, 2024 at 11:46

Login details provided

Please contact administrator
for this information.

#420306 Copied

Rose Tyler

Support staff

October 24, 2024 at 12:09

Hello, DonDigital,

Please test how the editor works with a default theme, such as Hello Elementor or Storefront. Does the issue persist?

Best regards,
8Theme’s Team

#420314 Copied

DonDigital

Participant

October 24, 2024 at 12:15

In the mobile version the changes reflected well on the live homepagge also. The issue appears in the desktop version

#420315 Copied

Luca Rossi

Support staff

October 25, 2024 at 04:58

Dear @DonDigital,

We hope this message finds you well.

We have identified a critical error in the WordPress backend of your website. In order to investigate and resolve the issue, we kindly request that you provide us with your FTP account details.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation, and we look forward to your prompt response.

Best regards,
The 8Theme Team

#420373 Copied

DonDigital

Participant

October 31, 2024 at 13:35

Ftp Details

Please contact administrator
for this information.

#421162 Copied

Luca Rossi

Support staff

October 31, 2024 at 14:36

Dear @DonDigital,

Please try following these steps:

1. Navigate to Elementor > Settings > General.
2. Check the boxes labeled ‘Disable Default Colors’ and ‘Disable Default Fonts’.
3. Save the changes.

After completing these steps, kindly clear your browser’s cache and verify if the issue has been resolved.

For your reference, we have included a relevant image in the private content area of our support portal.

If it still doesn’t help, please set the shared account to administrator role.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#421177 Copied

DonDigital

Participant

November 1, 2024 at 18:02

The issue is not resolved

Please contact administrator
for this information.

#421346 Copied

Luca Rossi

Support staff

November 2, 2024 at 08:38

Hi @DonDigital,

Can you please set the ticket account to administrator?

Thank you!

#421383 Copied

DonDigital

Participant

November 3, 2024 at 22:01

ready

#421465 Copied

Luca Rossi

Support staff

November 4, 2024 at 13:57

Dear @DonDigital,

We hope this message finds you well.

We have reviewed the situation, and it appears that everything is functioning correctly now, as shown in the following screenshots:

– [Screenshot 1](https://prnt.sc/8MUS2nFyiePU)
– [Screenshot 2](https://prnt.sc/pXKJWFGxAxe0)

Could you kindly confirm if the issue was related to the cache?

Thank you for your attention, and please do not hesitate to reach out if further assistance is needed.

Best regards,
8Theme Team

#422036 Copied

DonDigital

Participant

November 4, 2024 at 21:25

please edit the first page and check that. I have select geologika as the desired font. But the preview in elemntor builder is correct and on the live mode is wrong

Files is visible for topic creator and
support staff only.

#422073 Copied

DonDigital

Participant

November 4, 2024 at 21:32

Look also this images. From somewhere else taking inheritance. When i am disabling it works properly

Files is visible for topic creator and
support staff only.

#422075 Copied

Luca Rossi

Support staff

November 5, 2024 at 11:12

Dear @DonDigital,

We hope this message finds you well.

We kindly request your assistance in updating all outdated plugins to their latest versions.
Additionally, we would appreciate it if you could disable any non-essential third-party plugins that are not part of the XStore theme package. For your reference, you can find the list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

As your website is currently live, we are unable to perform tests directly on it. Would it be possible for you to create a staging environment so that we can conduct a more thorough debugging process?

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#422137 Copied

DonDigital

Participant

November 5, 2024 at 13:14

sure we will create a staging to perform whatever you want.
THis is the new dev environment dev.pothitos.com.

In 30 minutes from now you will be able to do changes there

#422160 Copied

DonDigital

Participant

November 5, 2024 at 14:39

The staging is located at this link stage.pothitos.com not in dev

#422188 Copied

Jack Richardson

Support staff

November 6, 2024 at 10:16

Dear @DonDigital,

We hope this message finds you well.

Could you kindly check the issue again? We have set ‘sans-serif’ as the fallback font, as shown in the following screenshot: https://prnt.sc/3vel92Np5vWi. It appears that the previous value of ‘Ubundu’ was causing the issue with the typography elements on your site.

Please let us know if the problem persists.

Note: we made changes on your staging web-site only but you can try to implement such solution on your live one too.

Best regards,
8Theme Team

#422279 Copied

Andrew Mitchell

Support staff

November 13, 2024 at 17:13

Dear DonDigital,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#423207 Copied
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The issue related to '‘Typography settings only appear in elementor building mode and not in the live site’' has been successfully resolved, and the topic is now closed for further responses

Typography settings only appear in elementor building mode and not in the live site

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