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“There was an error processing your order. Please check for any charges in your payment

This topic has 8 replies, 2 voices, and was last updated 4 weeks, 1 days ago ago by Luca Rossi

BCauston

Participant

October 24, 2024 at 10:53

Hi, I’m getting this “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”

This issue occurs when I place an order on the checkout page.

I have deactivated all the plugins and checked each of them. The main issues come from Xstore. I created a staging site with just Xstore and the payment gateway, and the issues are the same.

Are you able to provide me with some information or a patch to fix this problem as i have deactivated the theme and installed the stock twenty twenty theme and the problem goes away

#420295 Copied

7 Answers

BCauston

Participant

October 24, 2024 at 14:39

this person seemed to have the same problem that i am experiencing

https://www.8theme.com/topic/there-was-an-error-processing-your-order/

#420349 Copied

BCauston

Participant

October 25, 2024 at 07:04

Can I please get some help with this as I’m trying to get my website up and with this issue I can’t

#420392 Copied

Luca Rossi

Support staff

October 25, 2024 at 11:12

Hello @BCauston,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

#420467 Copied

BCauston

Participant

October 25, 2024 at 14:59

Not a problem

#420506 Copied

Luca Rossi

Support staff

October 26, 2024 at 14:12

Dear @BCauston,

We’ve checked the error_log and found the following errors:


[26-Oct-2024 00:24:47 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:24:47 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:24:49 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:24:49 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:25:39 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:25:39 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:05 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:24 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:24 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:33 Australia/Sydney] PHP Warning:  require(/home/ascreati/public_html/wp-includes/version.php): failed to open stream: Permission denied in /home/ascreati/public_html/wp-settings.php on line 33
[26-Oct-2024 00:31:33 Australia/Sydney] PHP Fatal error:  require(): Failed opening required '/home/ascreati/public_html/wp-includes/version.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/ascreati/public_html/wp-settings.php on line 33

Could you please help us to double check the permission of version.php file to make sure it matches the permission from WordPress Developer Guide: https://developer.wordpress.org/advanced-administration/server/file-permissions/?

We also kindly request that you disable all non-essential third-party plugins that are not part of the XStore theme package. You can find a list of the included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once the unnecessary plugins have been deactivated, please clear your browser’s cache and check if the performance issue persists. This step is crucial, as third-party plugins can sometimes cause conflicts.

Thank you for your attention to this matter. Should you need further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team.

#420586 Copied

BCauston

Participant

October 26, 2024 at 14:20

Can you help rectify this or who would I need to contact do help do this

#420587 Copied

Luca Rossi

Support staff

October 27, 2024 at 04:51

Dear @BCauston,

We hope this message finds you well.

As your website is currently live, we were unable to perform a test payment. To assist us in reproducing the issue, could you kindly help us by creating a staging site? Additionally, we would appreciate it if you could enable the test mode on the payment method.

Thank you for your cooperation and support.

Best regards,
8Theme Team

#420608 Copied