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The image in the photo gallery on the phone is very small after clicking on it

This topic has 9 replies, 3 voices, and was last updated 24 minutes ago ago by hafunerix

hafunerix

Participant

October 25, 2024 at 11:45

I have noticed that recently (I do not know if it is due to the theme update or not) when I click on the product gallery photo on the product page, an enlarged photo should appear on a dark background.

Meanwhile, this photo is small:

https://postimg.cc/vcw2fstb

of course you can enlarge it, but it should immediately display the entire width of the screen.

And the second thing – why is it not possible to move photos between subsequent gallery photos after clicking on the photo and opening the gallery (with a dark background)? The slider does not work. Why?

#420473 Copied Theme version: 9.4.3

8 Answers

Andrew Mitchell

Support staff

October 25, 2024 at 15:35

Hello, hafunerix,

Thank you for reaching out to us. Kindly provide the following information to assist us in resolving your issue:

1) A link to the product you are experiencing problems with
2) Access to the admin panel
3) FTP access
4) The version of the browser you are using
5) The version of the operating system on your iPhone

Best regards,
8Theme Team

#420509 Copied

hafunerix

Participant

November 2, 2024 at 13:28

OK please try to log in to my site.

Please contact administrator
for this information.

#421405 Copied

Luca Rossi

Support staff

November 5, 2024 at 07:52

Dear @hafunerix,

We hope this message finds you well.

Upon reviewing your website, we noticed that the current product image size is set to 800x800px. While this is functional, we believe it may be slightly small for optimal display.

We kindly recommend increasing the image size to at least 1500x1500px to enhance the visual quality and user experience.

Thank you for your attention to this matter.

Best regards,
8Theme Team

Please contact administrator
for this information.

#422100 Copied

hafunerix

Participant

November 5, 2024 at 14:29

Than your for your reply but this is not a case.

The image resolution doesn’t matter – whether it’s 800x800px or 1500x1500px, after clicking on the gallery image it will always enlarge to the same size – it won’t fill the entire screen.

This is an enlarged pic 800x800px:
https://postimg.cc/hhwxKj6P

and this is 1500x1500px:
https://postimg.cc/PCf84w8y/687e3a46

As you can see they look the same size and on a phone it looks even worse because the enlarged image is really tiny.

Please contact administrator
for this information.

#422185 Copied
Luca Rossi

Support staff

November 5, 2024 at 16:22
Hi @hafunerix,

Do you mean the image MUST touch the edge of browser?

Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
.elementor-lightbox .elementor-lightbox-item {
padding: 0 !important;
}
```
Hope it helps!
#422203 Copied
hafunerix

Participant

November 5, 2024 at 17:22

This is exactly what I meant. The code works like a charm. Thank you.

One more question – can this lightbox be made movable? So that the slider works sideways and you can move the images from the gallery?

Like this: https://postimg.cc/kDsV5y4c

Because now when you enlarge a photo to see it up close and you want to see another photo from the gallery up close, you have to close that photo – move the gallery and enlarge the next photo again. This is not an optimal solution.

#422209 Copied

Luca Rossi

Support staff

November 6, 2024 at 09:05

Hi @hafunerix,

Can you please share your admin account again? We tried with this account but itn’s not working anymore.

Thank you!

Please contact administrator
for this information.

#422266 Copied

hafunerix

Participant

November 21, 2024 at 11:52

I have set a new password, please check now.

Content is visible for topic creator and
support staff only.

#424525 Copied
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