Return to previous page

After search suggestion product link not working

This topic has 4 replies, 2 voices, and was last updated 4 weeks ago ago by Tony Rodriguez

JiPanditJI

Participant

October 27, 2024 at 03:45

While using search, it gives the suggesions after putting 3 or more character, but when the suggested products are shown , the link on the product not works, suggested product link not opens up the product page

Files is visible for topic creator and
support staff only.

#420607 Copied

3 Answers

Tony Rodriguez

Support staff

October 28, 2024 at 07:19

Hello, @JiPanditJI,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

#420649 Copied

JiPanditJI

Participant

October 28, 2024 at 08:19

Please find the link of the video as below

https://drive.google.com/file/d/1ssp2NSNeQyLNZ7G52E-U-OxK02rhpsyk/view?usp=sharing

#420657 Copied

Tony Rodriguez

Support staff

October 28, 2024 at 09:56

Hello, @JiPanditJI,

Thank you for sharing the video regarding the issue you encountered.

We have thoroughly reviewed your website and are pleased to inform you that we did not find any issues. The AJAX search functionality in the header appears to be working correctly. We kindly suggest clearing your browser cache or trying to access your website using a different browser.

For your reference, we have recorded a video demonstrating the functionality on your website. You can find the video link in the private content area.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#420676 Copied
Viewing 4 results - 1 through 4 (of 4 total)