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Xstore Builder does not load in elementor

This topic has 4 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Rose Tyler

Tommy

Participant

October 28, 2024 at 14:31

Hello,

we try to edit some templates via Xstore Builders (non elementor pro).
Please go to Xstore Builders -> and now select for example Cart Page Builder or My account Page Builder.

You will see Elementor loading icon and then it will stuck in it.

Tested with very good system status values. Screenshot:
https://ibb.co/vP6LZxG
We enabled only elementor and your core plugins.
Also debug log is not showing any error (no message declared as error type)

More details added to privat tab.

BR
Tommy

Please, contact administrator
for this information.

#420716 Copied Theme version: 9.4.3

3 Answers

Jack Richardson

Support staff

October 28, 2024 at 16:42

Dear @Tommy,

We hope this message finds you well.

We would like to bring to your attention that it seems you are unable to edit the Cart page even by navigating to the Pages section. Based on our observations, this issue might be related to the presence of multiple Cart pages, as shown in the following screenshot: https://prnt.sc/ep_s4kiQICNC.

We have attempted to replicate the issue on our local environments but were unable to do so. Additionally, we have not encountered a similar issue on any of our clients’ websites.

To assist us in further investigating this matter, could you kindly create a blank website where we can test the Cart/Checkout page editor?

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

#420749 Copied

Tommy

Participant

October 29, 2024 at 10:25

Hello Jack,

that was the point. My team checking it also and start deleting the duplicated cart pages. After that we was able to style / edit the checkout page.

Thank you also for your support Jack!

BR
Tommy

#420831 Copied

Rose Tyler

Support staff

October 29, 2024 at 14:55

Hello, Tommy,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#420884 Copied
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