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“XStore Core Plugin Causes Fatal Error, Disabling WordPress on Reinstall”

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 5 days ago ago by Rose Tyler

alberto

Participant

October 28, 2024 at 16:22

My WordPress site has been deactivated due to issues with the XStore Core plugin. Every time I try to reinstall it, I encounter a fatal error, causing WordPress to shut down. Could you please assist me with resolving this issue?

#420733 Copied Theme version: 9.4.3

3 Answers

Rose Tyler

Support staff

October 28, 2024 at 16:34

Hello, Alberto,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

#420743 Copied

alberto

Participant

October 28, 2024 at 17:06

I have sent the access information privately.

Please contact administrator
for this information.

#420765 Copied

Rose Tyler

Support staff

October 29, 2024 at 13:23

Hello, Alberto,

Private Content

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#420863 Copied
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