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We are getting issues via booking and order are getting automatically bounced

This topic has 8 replies, 2 voices, and was last updated 3 weeks, 5 days ago ago by Rose Tyler

Rodiex

Participant

October 29, 2024 at 14:07

we are getting issues via booking and order are getting automatically bounced

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7 Answers

Rose Tyler

Support staff

October 29, 2024 at 14:33

Hello, Rodiex,

Thank you for reaching out to us.

Could you please confirm if you are using a third-party plugin for bookings? If so, we recommend reaching out to the plugin’s developers for assistance as a first step.

Additionally, could you let us know if the issue persists when you activate the default WooCommerce theme, Storefront, instead of the XStore theme?

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best regards,
8Theme’s Team

#420878 Copied

Rodiex

Participant

October 29, 2024 at 15:52

can you please refund the amount as we got the issue from woocommerce. It was woocommerce plugin error

#420895 Copied

Rose Tyler

Support staff

October 29, 2024 at 16:37

Hello, Rodiex,

If the issue is related to the WooCommerce plugin, we kindly recommend reaching out to their support team via the following link: https://wordpress.org/support/plugin/woocommerce/.

Please note that we are not the authors of the WooCommerce plugin and can only be responsible for the functionality of the theme we have developed – XStore.

Best regards,
8Theme’s Team

#420905 Copied

Rodiex

Participant

October 29, 2024 at 16:38

can you please refund the amount?

#420906 Copied

Rose Tyler

Support staff

October 29, 2024 at 16:40

Hello, Rodiex,

For your convenience, please review the refund policy at the following link: https://themeforest.net/page/customer_refund_policy

Best regards,
8Theme’s Team

#420907 Copied

Rodiex

Participant

October 29, 2024 at 16:43

we had just buyed the theme in the evening and the theme licence is not used in any website can you cancel the product and refund the amount

#420908 Copied

Rose Tyler

Support staff

October 29, 2024 at 17:06

Hello, Rodiex,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

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