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Unknown and expired licence is activated on my domain, can’t unregister.

This topic has 6 replies, 2 voices, and was last updated 5 minutes ago ago by Nitin Sharma

Nitin Sharma

Participant

October 30, 2024 at 14:11

Hello,
I was reading some blog and found out about Xstore theme
somehow I was lead to a page where I downloaded the theme and installed on my store. Surprisingly, the theme was already registered and it never asked me for any license code. I am unable to unregister it and it does not show if my theme is linked with any domain.
my domain is: https://stiction.in
please link my license code to my domain so that I can use it.
Thank you.

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5 Answers

Rose Tyler

Support staff

October 30, 2024 at 15:54

Hello, Nitin Sharma,

Please provide temporary wp-admin access. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

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Nitin Sharma

Participant

October 30, 2024 at 16:33

It shows that I can now register but when I put my code in it, it gives a prompt “error while deactivating”

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Rose Tyler

Support staff

October 30, 2024 at 16:36

Hello, Nitin Sharma,

Private Content

Best regards,
8Theme’s Team

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Nitin Sharma

Participant

October 30, 2024 at 17:25

Here

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Nitin Sharma

Participant

October 30, 2024 at 18:21

license issue is resolved I guess but I am unable to import a prebuilt theme

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