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I am currently facing an issue that I am unable to identify the cause of. I have tried various metho

This topic has 6 replies, 3 voices, and was last updated 2 weeks, 6 days ago ago by Jack Richardson

Mohammed Hsanin

Participant

October 30, 2024 at 16:16

Dear X-STORE Developers,

I am currently facing an issue that I am unable to identify the cause of. I have tried various methods to resolve it but have been unsuccessful.

The issue is:
Upon logging into the store and accessing my account, I can see the remaining categories from my previous orders, downloads, addresses, etc.

However, when I attempt to click on any of the mentioned pages, I either get logged out or redirected to the MY ACCOUNT page. I have tried many times but couldn’t find a solution.

I would appreciate your assistance in resolving this issue.

Please, contact administrator
for this information.

#421049 Copied Theme version: 9.4.3

5 Answers

Rose Tyler

Support staff

October 30, 2024 at 16:34

Hello, Mohammed Hsani,

Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#421052 Copied

Mohammed Hsanin

Participant

October 30, 2024 at 16:57

Okay.

Please contact administrator
for this information.

#421060 Copied

Jack Richardson

Support staff

October 31, 2024 at 10:45

Dear @Mohammed Hsanin,

We hope this message finds you well.

Could you kindly check if the issue persists when using a default theme, such as Storefront? We believe that the issue may not be directly related to our theme, but rather to the WooCommerce plugin or possibly a caching system on your server.

Your assistance in this matter would be greatly appreciated.

Best regards,
Jack Richardson
8Theme Team

#421143 Copied

Mohammed Hsanin

Participant

November 1, 2024 at 17:29

I tried and it didn’t work. I attempted many times.

#421341 Copied

Jack Richardson

Support staff

November 4, 2024 at 13:27

Dear @Mohammed Hsanin,

Thank you for reaching out to us.

As per your message, you have conducted a test using the default Storefront theme and encountered the same issues with that theme active. Based on this, we can conclude that the issue you are experiencing is not related to our theme, but rather to the WooCommerce plugin or your server’s redirection configurations.

We kindly ask for your understanding regarding our position and the support guidelines on our forum. Our support is limited to bugs and issues directly related to our products. Since the issue persists even with the default theme, it is not connected to our theme.

We recommend that you contact your hosting provider for further assistance. Additionally, you may want to submit your query to the WooCommerce support team via the following link: https://wordpress.org/support/plugin/woocommerce/.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme’s Team

#422031 Copied
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