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Elementor Editing Issues – Woocommerce support forum

This topic has 13 replies, 3 voices, and was last updated 1 weeks, 2 days ago ago by Andrew Mitchell

Grace

Participant

November 1, 2024 at 07:06

I’ve submitted my concerns in the private content area.

Please, contact administrator
for this information.

#421240 Copied Theme version: 9.4.3

12 Answers

Jack Richardson

Support staff

November 1, 2024 at 15:17

Dear @Grace,

We hope this message finds you well.

We would like to inform you that we offer pre-built templates for use in the Elementor header editor. If you wish to modify the structure of your header content, you can create a new header template and import your preferred variant from the template popup. For further guidance, please refer to our video tutorial here: https://www.8theme.com/documentation/xstore/video-tutotials/xstore-header-builder-on-elementor/.

Please note that our support team does not provide additional customizations. However, if the recommendations provided above do not fully address your needs, you are welcome to submit a customization request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Regarding the redirection issue you are experiencing, we would like to clarify that this is not related to our theme. It is likely caused by either a plugin on your website or server-side configurations.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

#421317 Copied

Grace

Participant

November 2, 2024 at 07:50

Private content area

Please contact administrator
for this information.

#421376 Copied

Grace

Participant

November 3, 2024 at 19:33

?

Please contact administrator
for this information.

#421461 Copied

Jack Richardson

Support staff

November 4, 2024 at 15:50

Dear @Grace,

I hope this message finds you well.

We are currently unable to access your website to further investigate the issue you reported. Could you kindly update the access for us at your earliest convenience?

Additionally, upon inspecting the header of your website, we noticed that the “overlap” option has been activated, which is causing the header to overlap with the content. For more information on this, you may refer to the following link: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

We look forward to your response and are happy to assist further.

Best regards,
Jack Richardson
8Theme Team

#422052 Copied

Grace

Participant

November 5, 2024 at 07:04

I’ve submitted my query in the private content area.

Please contact administrator
for this information.

#422092 Copied

Jack Richardson

Support staff

November 5, 2024 at 14:16

Dear @Grace,

I hope this message finds you well.

Could you kindly provide us with the correct URL of the page where the issue with the transparent header is occurring? We have reviewed several pages on your website but were unable to locate the one with the mentioned issue.

Thank you for your assistance.

Best regards,
Jack Richardson
8Theme Team

#422181 Copied

Grace

Participant

November 8, 2024 at 07:02

https://maorihair.com/

#422448 Copied

Jack Richardson

Support staff

November 8, 2024 at 15:11

Hello @Grace
Could you please, update us with the new login details for your dashboard ? The old ones are not correct now.
Kind regards, Jack Richardson

#422514 Copied

Grace

Participant

November 8, 2024 at 17:04

It’s the access url I provided. When you press the link you will be logged in.

#422536 Copied

Grace

Participant

November 9, 2024 at 15:54

Are you able to access the editor with the link you asked me to provide?

I would like help with this: https://imgur.com/a/qB7SGaD

Please contact administrator
for this information.

#422588 Copied

Jack Richardson

Support staff

November 11, 2024 at 15:02

Dear Grace,

I hope this message finds you well.

We kindly request that you check the changes now. The issue you encountered with scrolling was due to the sticky header feature being applied to multiple levels of containers. To avoid similar issues in the future, we recommend reviewing the tutorials available in our documentation or utilizing the pre-built header templates.

For your convenience, we have made the necessary adjustments to the header template on your homepage. Please feel free to review the results at your earliest convenience.

Should you have any further questions or require additional assistance, do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#422784 Copied

Andrew Mitchell

Support staff

November 13, 2024 at 19:49

Dear Grace,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#423256 Copied
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Elementor Editing Issues – Woocommerce support forum

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