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Theme product images are not available after importing

This topic has 4 replies, 2 voices, and was last updated 2 hours, 22 minutes ago ago by Rose Tyler

  • Avatar: Jay
    Jay
    Participant
    November 1, 2024 at 08:17

    I imported Kids theme, after that when i preview the website, its not showing the product images. all the images are blank

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    support staff only.
    #421256 Copied Theme version: 9.4.3
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2024 at 09:00

    Hello, Jay,

    Thank you for reaching out to us.

    Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme Team

    #421259 Copied
    Avatar: Jay
    Jay
    Participant
    November 1, 2024 at 09:33

    I have shared the access. pls help in resolving it. Thanks

    Content is visible for topic creator and
    support staff only.
    #421261 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2024 at 09:56

    Hello, Jay,

    We’ve disabled 3rd-party plugins and imported demo content to your site.

    Best regards,
    8Theme Team

    #421262 Copied
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