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Single product gallery page does not showing properly

This topic has 15 replies, 3 voices, and was last updated 2 weeks, 5 days ago ago by dressfaktory

dressfaktory

Participant

November 1, 2024 at 15:36

1. I attached the screenshot in mobile device single product image gallery not properly showing

2. Also this dot showing did not hide in single product page – https://paste.pics/SAH62

3. pro elements did not update showing failed also plz check

before sending this forum Support I take backup everything so please take any steps your side

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#421321 Copied Theme version: 9.4.3

14 Answers

Rose Tyler

Support staff

November 1, 2024 at 15:58

Hello, Dressfaktory,

Thank you for reaching out to us.

We’ve checked a single product page from mobile and all works fine – https://gyazo.com/cebdabe685384c45564febf18e9df193

What browser and device do you use? Have you cleared the browser cache? Do you see the problem on every product page?

Best regards,
8Theme’s Team

#421324 Copied

dressfaktory

Participant

November 2, 2024 at 09:27

we also use chrome after clear cache still not solving the problem

#421393 Copied

dressfaktory

Participant

November 2, 2024 at 17:09

see this products not showing properly – https://dressfaktory.in/shop/classical-dance-practice-sareeviolet-with-yellow-temple-doll/

#421419 Copied

dressfaktory

Participant

November 2, 2024 at 17:25

Why it showing I am everything checking my side til now i did not find the answer

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#421421 Copied

dressfaktory

Participant

November 3, 2024 at 12:37

variation images shows Correctly but Simple product image and gallery not showing properly

#421446 Copied

Rose Tyler

Support staff

November 4, 2024 at 09:31

Hello, Dressfaktory,

We apologize for the delayed response, as it was due to the weekend.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best regards,
8Theme’s Team

#421986 Copied

dressfaktory

Participant

November 4, 2024 at 10:13

Hello team ”

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for this information.

#421998 Copied

dressfaktory

Participant

November 4, 2024 at 10:23

we need high priority support this problem I faced last 1 week still did no get a Solution.

I NEED SOLOUTION THIS PROBLEM

my still Clients bought your theme reason i recommend this write what your doing ????

#422001 Copied

dressfaktory

Participant

November 4, 2024 at 10:35

chrck

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dressfaktory

Participant

November 4, 2024 at 10:38

Hosting company response

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dressfaktory

Participant

November 4, 2024 at 11:00

hosting support team

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#422012 Copied

dressfaktory

Participant

November 4, 2024 at 11:11

you said use your plugin theme what is this why showing your incompatible

plugin name : WooCommerce PDF Invoice

your recommend plugin what is this ???

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#422014 Copied

Jack Richardson

Support staff

November 4, 2024 at 16:14

Dear @dressfaktory,

We hope this message finds you well.

Please be informed that our response times may vary. Typically, we aim to respond within 24 hours from Monday to Friday, and within 48 hours over the weekend (Saturday-Sunday). However, we often manage to reply sooner. We kindly request that you refrain from submitting multiple requests for the same issue, as this will not expedite the response process.

Regarding the issue you are experiencing with the ‘Single Product Gallery,’ it appears to be caused by custom snippets you have added in the following area: (https://prnt.sc/k4juDmwLnJEm). This issue is related to your custom modifications and is not a bug within our theme.

As for your inquiry about the plugin compatibility, please note that the plugin in question is developed by a different company, as indicated in the plugin details in your screenshot. While the plugin is generally compatible, it seems to encounter issues with a specific WooCommerce feature called ‘High Performance Order Storage.’ Since this plugin interacts with customer orders, this feature should be deactivated for the plugin to function correctly.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

#422054 Copied

dressfaktory

Participant

November 4, 2024 at 18:23

thanks for the fast response

sometimes I forget bcoz I am managing more than 20+ Clients website monthly so I am really confused what update id the website.

its my mistake i will correct that… its words hurt you just forget it please..

hope your understand bcoz u also like me managing most website…

Also i have one request if your not decision maker of the xstore theme company just update this message who is decision maker.

Create some support desk for technical helps ..Bcoz, we mostly freelancer like to work your theme if you do this we help you sell your theme very fast over all world also most rural areas & cities..

the only lag is support time if you build like (freelance community for xstore theme) it helps to support one by one.

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Single product gallery page does not showing properly

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