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Banner header mobile video not playing automatically on iphone

This topic has 2 replies, 2 voices, and was last updated 9 hours, 2 minutes ago ago by Rose Tyler

LVRB Love's Rebel

Participant

November 2, 2024 at 20:32

Hello!

The banner header mobile videos do not play automatically on iPhone and the play button appears despite having the autoplay option and the play buttons hidden.

Content is visible for topic creator and
support staff only.

#421432 Copied Theme version: 9.4.3

1 Answer

Rose Tyler

Support staff

November 4, 2024 at 09:20

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the container background video autoplay on iPhone. After reviewing the matter, we believe this issue is related to the Elementor plugin and is independent of the theme. Therefore, we kindly recommend reaching out to Elementor’s support team for further assistance – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

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