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Database queries crashing server every 15-30 mins

This topic has 5 replies, 2 voices, and was last updated 2 weeks, 4 days ago ago by Andrew Mitchell

thesicilian

Participant

November 4, 2024 at 04:15

Hi,

Our VPS has been crashing and working with the hosting tech guys, they found that one of our xstore websites are generating an enormous amount of database queries.

When the hosting company kills them they are generated with about 15 mins.

This has been happening for a few months, here and there. Now it is constant.

Any help would be greatly appreciated!

Thanks in advance.

#421468 Copied Theme version: 9.4.3

4 Answers

thesicilian

Participant

November 5, 2024 at 07:31

Hi,

It has been 1 day and 3 hours.

My support ticket says there is 1 reply, but I do not see it.

What am I doing wrong?

#422094 Copied

Andrew Mitchell

Support staff

November 5, 2024 at 11:12

Hello, thesicilian,

We apologize for the delay. The issue you are experiencing may be caused by certain theme options such as the Fake Sale Popup, Wishlist for Product Variations, or the Variation Gallery. Kindly check if these options are enabled. Additionally, we would appreciate it if you could provide us with access to your website (both admin panel and FTP) so that we can perform a thorough diagnosis.

Best regards,
8Theme Team

#422136 Copied

thesicilian

Participant

November 5, 2024 at 11:55

Hi,

We do use the sale popup.

We can kill the wishlist.

I’ll wait for you all to login and test.

Thank you so much!

Please contact administrator
for this information.

#422147 Copied

Andrew Mitchell

Support staff

November 5, 2024 at 17:27

Thank you for providing access to your website.

1) We have noticed that you are currently using two different wishlists: one from the theme and another from the YITH WooCommerce Wishlist plugin. We kindly ask you to decide which one you would prefer to use moving forward.

2) It is necessary to update your theme to the latest version to ensure optimal performance and compatibility.

3) We recommend redesigning your header using our new Header Builder (based on Elementor). This tool is more resource-efficient and will improve your website’s performance.

Best regards,
8Theme Team

#422210 Copied
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