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I’m experiencing an issue with Poor Quality of Product Thumbnails

This topic has 2 replies, 2 voices, and was last updated 31 minutes ago ago by Rose Tyler

Aure

Participant

November 5, 2024 at 11:19

I’m experiencing an issue with WooCommerce on my website regarding the quality of product thumbnails. On both desktop and mobile versions of the site, the quality of product thumbnails appears to be poor or blurry. However, when a thumbnail image is clicked to view the product in detail, the image quality appears perfect on the product page. It seems that only the thumbnails in the product listing and category pages are affected by this quality issue.
I tried disabling all plugins one by one to rule out any conflicts. Unfortunately, this did not resolve the issue.
I went to WooCommerce > Status > Tools > Regenerate shop thumbnails and used this tool, hoping it would regenerate the thumbnails with improved quality, but this also did not have any effect on the display quality.

Could you please help identify the cause of this issue and suggest any potential solutions?

#422140 Copied Theme version: 9.4.1

1 Answer

Rose Tyler

Support staff

November 5, 2024 at 13:51

Hello, Aure,

Thank you for reaching out to us.

We understand the issue you’re experiencing with the quality of product thumbnails on your website. Based on the information you’ve provided, it seems that the problem is isolated to the thumbnails displayed on the product listing and category pages, while the full-size images on the product detail pages appear to be unaffected.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ Maybe you need to disable the Crop option.

Best Regards,
8Theme’s Team

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