This topic has 4 replies, 3 voices, and was last updated 2 weeks, 4 days ago ago by Jack Richardson
Hi,
there is a error which occurs now and then on all the webshops with xstore/xcore. You go to page 5 and this occurs: https://gyazo.com/fa38a178d80a14e646076fafccbd50d1 it breaks the layout and an error message happens. https://gyazo.com/4993b906309c7ce095995850f757ebb8
https://www.pvcvloeren.nl/categorie/pvcvloeren/plak-pvc/page/5/
Hello,
Thank you for contacting us and for using XStore.
Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Herrewith the ftp
Dear @gewoonbovenaan,
We hope this message finds you well.
After enabling debug mode, we identified that the fatal error on your site is caused by a third-party plugin named “Price by Formula Calculator for WooCommerce.” When this plugin is deactivated, the shop page displays correctly.
Additionally, we noticed some irregularities with the plugin’s information, particularly its version, which suggests that you might be using an unauthorized or pirated version of the plugin. You can view the details here: https://prnt.sc/iuauHupiTZst.
As this issue is not related to our theme, we kindly recommend reaching out to the plugin’s author to address and resolve the problem in their code. You can find more information here: https://prnt.sc/9_eLJcgYIjbX.
At this time we deactivated the plugin on your web-site, so there is no error now.
Thank you for your understanding.
Best regards,
Jack Richardson
The 8Theme Team
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