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Plugin page editing problem in mobile view

This topic has 4 replies, 2 voices, and was last updated 2 weeks, 4 days ago ago by Rose Tyler

Tugba

Participant

November 5, 2024 at 12:54

The ‘my designs(tasarımlarım)’ page is connected to a plugin and I can’t edit the mobile view of the page, can you help me?

Please, contact administrator
for this information.

#422158 Copied Theme version: 9.4.1

3 Answers

Rose Tyler

Support staff

November 5, 2024 at 13:41

Hello, Tugba,

Thank you for reaching out to us.

Could you please clarify which plugin you are referring to? We kindly ask that you provide more details regarding your request, the issue you are facing, and the desired outcome. Additionally, if possible, please share screenshots or a video to help us better understand the situation.

Best Regards,
8Theme’s Team

#422168 Copied

Tugba

Participant

November 5, 2024 at 14:00

I use the ‘WC Designer Pro’ plugin. It is a plugin used for the customer to design on products. For example, the customer can add shapes and pictures on a t-shirt.

There is a pages > tasarımlarım page for customers to see their previous designs. My problem is that I cannot edit this page.

I can access the page from Profile > tasarımlarım, but I cannot edit it with elementor pro, and the page > tasarımlarım page looks empty.

I am also attaching screenshots.

Files is visible for topic creator and
support staff only.

#422174 Copied

Rose Tyler

Support staff

November 5, 2024 at 14:33

Hello, Tugba,

Upon initial review, it appears that your question does not fall within the scope of our theme’s responsibility. In other words, regardless of the theme you use, the result is likely to remain the same.

We would recommend reaching out to the support team of the mentioned plugin, and possibly to the Elementor team as well, for further assistance.

Best Regards,
8Theme’s Team

#422186 Copied
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