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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 4 replies, 1 voice, and was last updated 1 hours, 52 minutes ago ago by Rahim

Rahim

Participant

November 5, 2024 at 21:57

Getting below error even after disabling all the plugs (picture attached). Please help.

We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.
cURL error 77: error setting certificate file:

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#422222 Copied Theme version: 9.4.3

3 Answers

Rahim

Participant

November 5, 2024 at 23:22

I asked the hosting provider to check on their end. Everything is okay on their end. Below is what they mentioned.

“There are no IP addresses in their documentation. So in this case, you would need to request it from their support: XStore WordPress WooCommerce Theme – Support Forum
The issue is with the theme itself, so you can try using a different one.

Since the issue is with their API, we would need to check if their IP address is not blocked and if it is reaching the server.

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Rahim

Participant

November 5, 2024 at 23:32

Host provider checked 176.9.106.102 and 136.243.62.35. they are not blocked on their end. Server IP address provided in the private content area.

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Rahim

Participant

November 6, 2024 at 02:21

Including FTP and WP Admin credentials

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