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Slider skipping all slides and just show first slide problem

This topic has 5 replies, 2 voices, and was last updated 2 weeks, 3 days ago ago by Tony Rodriguez

Yusufc

Participant

November 6, 2024 at 11:19

Hi,
Im testing the theme, for my test website. When I add a slide its not sliding properly.
When I click the next or prev button everytime it skipping all the slides and show first one. can you please check it?
Thanks.

#422285 Copied Theme version: 9.4.3

4 Answers

Yusufc

Participant

November 6, 2024 at 11:20

password for shoing website.

Please contact administrator
for this information.

#422286 Copied

Tony Rodriguez

Support staff

November 6, 2024 at 12:58

Hello, @Yusufc,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#422294 Copied

Yusufc

Participant

November 6, 2024 at 17:45

Hi there, there is no plugin except xstore’s. Can you please check it?
Many thanks.

Please contact administrator
for this information.

#422322 Copied

Tony Rodriguez

Support staff

November 7, 2024 at 05:35

Hello, @Yusufc,

Thank you for providing access to the wp-admin panel.

We are pleased to inform you that the issue has been resolved. Kindly review your website after clearing your browser cache.

Best regards,
8Theme Team

#422338 Copied
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