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Waitlist notify button is not showing for out of stock items at product page

This topic has 4 replies, 2 voices, and was last updated 2 weeks, 2 days ago ago by Tony Rodriguez

khurram virk

Participant

November 7, 2024 at 00:09

dear sir

good day to you!

waitlist not showing for out of stock, please guide

here is the screenshot, waitlist added
https://snipboard.io/zbPD6a.jpg

here is the sample page
https://askasolution.com/product/full-thread-with-2-nut

thank you

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3 Answers

Tony Rodriguez

Support staff

November 7, 2024 at 05:58

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have found no issues with the waitlist feature. The button is functioning as expected. To verify this, we created a new test product marked as out of stock, and the waitlist button worked correctly.

For your reference, we have included a screenshot in the private content area.

It appears that the issue may be related to the configuration of your out-of-stock product. We kindly suggest reviewing and editing the product settings to ensure they are correctly configured, both for regular stock and out-of-stock status. Once updated, please check the functionality again.

Additionally, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/waitlist-feature/

Should you require further assistance, feel free to reach out.

Best regards,
The 8Theme Team

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khurram virk

Participant

November 7, 2024 at 09:00

dear sir

good day to you!

thank you so much, we have created products with swatches —we have one and two layer swatches on product page.

i think without swatches it is working ok but not with swatches.

please check with swatch.

thanks for checking.

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Tony Rodriguez

Support staff

November 7, 2024 at 09:42

Hello, @khurram virk,

Thank you for your prompt response.

We have thoroughly reviewed your website and did not encounter any issues. To further assist you, we created a test variable product, and we can confirm that the “Waitlist Notify” button is functioning correctly on your site.

For your convenience, we have recorded a video demonstrating the process. You can find the video in the private content area for your reference.

To resolve the issue you’re experiencing, we kindly suggest editing your existing variable products and configuring the variations as shown in the video.

We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

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