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Suddenly Mobile View not work perfectly,

This topic has 4 replies, 2 voices, and was last updated 18 minutes ago ago by Tony Rodriguez

Khan Arif

Participant

November 7, 2024 at 09:48

When i try to small screen then mobile view like bottom home button, cart button, profile button did not show how to fix this.

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support staff only.

#422369 Copied Theme version: 9.4.3

3 Answers

Tony Rodriguez

Support staff

November 7, 2024 at 11:18

Hello, @Khan Arif,

Thank you for contacting us and for using XStore.

Please navigate to XStore > Theme Options > Mobile panel https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

#422388 Copied

Khan Arif

Participant

November 7, 2024 at 11:38

Please see the screenshot, I was enabled but not work.

Files is visible for topic creator and
support staff only.

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Tony Rodriguez

Support staff

November 7, 2024 at 11:54

Hello, @Khan Arif,

Thank you for your prompt response.

Upon reviewing the screenshot you provided, we have confirmed that the mobile panel appears correctly in the live customizer mode. However, it does not seem to display properly on the front end of the site when viewed on a real mobile device.

This issue may be related to caching. We kindly suggest temporarily deactivating the cache plugin on your website and then checking the site again on a real mobile device.

We hope this resolves the issue. However, if the problem persists, please feel free to provide us with access to your WordPress admin panel in the private content area, and we will be happy to investigate further and assist you.

Best regards,
The 8Theme Team

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