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Issue with Product Types in WooCommerce when XStore Plugin is Activated

This topic has 6 replies, 2 voices, and was last updated 18 minutes ago ago by x0321

x0321

Participant

November 7, 2024 at 12:32

Hello,

I’m using the XStore theme for my WordPress and WooCommerce online store, but I’ve encountered a serious issue. When the XStore plugin is activated, my products intermittently switch between variable and simple types on their own. This causes confusion for customers and creates challenges in managing the products. Here’s what I’ve already tried:

Deactivated all other plugins to rule out conflicts, but the issue persists only when XStore is activated.
Cleared the cache and updated the WooCommerce database, but this didn’t solve the issue.
The problem disappears when the XStore plugin is deactivated.
Do you have a solution for this issue, or are there any known conflicts between XStore and WooCommerce that could be affecting product types? I would appreciate any recommendations or updates to resolve this problem.

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#422396 Copied Theme version: 9.4.4

5 Answers

x0321

Participant

November 7, 2024 at 12:39

To assist you in resolving this issue, I am providing you with access to the site. You have permission to perform any necessary actions for diagnosing and fixing the problem.

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Rose Tyler

Support staff

November 7, 2024 at 14:29

Hello,

Thank you for contacting us and for using XStore.

Could you please record a video of the problem or some screenshots for a better understanding?
Upload them on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Warm Regards,
The 8Theme Team

#422403 Copied

x0321

Participant

November 7, 2024 at 14:50

It’s very easy to reproduce. Just open any product, add a variation, and after a few minutes, it will start happening. I just edited one product.

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Rose Tyler

Support staff

November 7, 2024 at 15:40

Hello,

Private Content

Warm Regards,
The 8Theme Team

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x0321

Participant

November 7, 2024 at 16:08

I recorded a video and uploaded it to Google Drive.

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