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The theme options is not work black screen

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 2 days ago ago by Tony Rodriguez

Art Cake

Participant

November 8, 2024 at 01:50

theme option is not work

Files is visible for topic creator and
support staff only.

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1 Answer

Tony Rodriguez

Support staff

November 8, 2024 at 05:54

Hello, @Art Cake,

Thank you for using our theme and for contacting us.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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