Return to previous page

Ajax product tab not correctly working on mobile

This topic has 6 replies, 2 voices, and was last updated 9 minutes ago ago by Rose Tyler

Doussia

Participant

November 8, 2024 at 10:12

Hello,

I am contacting you because I found a big problem on my store with the Ajax Product Tab on my home page on mobile.

As you can see on the image, the first product of the tab is showing but when we scroll for others product nothing appears.

How can I fix this ?

Thank you

Files is visible for topic creator and
support staff only.

#422465 Copied

5 Answers

Rose Tyler

Support staff

November 8, 2024 at 10:30

Hello, Doussia,

Thank you for reaching out to us.

What browser do you use? Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#422466 Copied

Doussia

Participant

November 8, 2024 at 10:36

Here are the access of wp-admin

Content is visible for topic creator and
support staff only.

#422469 Copied

Rose Tyler

Support staff

November 8, 2024 at 11:32

Hello, Doussia,

We appreciate your prompt response.

Could you kindly clear your browser’s cache and check if the issue is resolved? If the problem persists, please let us know which browser you are using so we can assist you further.

Best regards,
8Theme’s Team

#422476 Copied

Doussia

Participant

November 8, 2024 at 11:35

Yes the issue is solved thank you.

Just I have another think that I don’t understand.

On the website I have 2 headers:
– 1 header for the home
– 1 header for other pages

The problem that I have is that the home header is present on other page, I check the condition, clear the cache but it is still a persistant problem…

Here is some screenshot

Files is visible for topic creator and
support staff only.

#422477 Copied

Rose Tyler

Support staff

November 8, 2024 at 13:34

Hello, Doussia,

Thank you for getting in touch with us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result in the header. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#422501 Copied
Viewing 6 results - 1 through 6 (of 6 total)