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Button links do not work on the website.

This topic has 2 replies, 2 voices, and was last updated 1 hours, 36 minutes ago ago by Tony Rodriguez

Marlon

Participant

November 8, 2024 at 11:08

Hello,

The links on the buttons are not working, you click on them and they don’t take you anywhere.

Could you look into this? This has never happened to me in this template with other websites, I’ll send you screenshots.

Thanks!

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1 Answer

Tony Rodriguez

Support staff

November 8, 2024 at 12:05

Hello, @Marlon,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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