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Facing issue after installing – I am not getting fully installed

This topic has 14 replies, 3 voices, and was last updated 1 seconds ago ago by Rose Tyler

Laksavathi

Participant

November 8, 2024 at 12:24

I have installed the theme but the issue is website is not working properly ( Kindly check the screenshot )

I have also shared all the system requirements link – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/#:~:text=WordPress%20version%203.9%2B.,excessively%20low%20PHP%20configuration%20limits.

And accordingly my hosting has already done all the required but still the theme is not working. So kindly look into it and solve this issue.

I have purchased the theme today only and immediately multiple errors coming

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#422489 Copied Theme version: 9.4.4

13 Answers

Tony Rodriguez

Support staff

November 8, 2024 at 12:59

Hello, @Laksavathi,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#422492 Copied

Laksavathi

Participant

November 8, 2024 at 13:16

Still the error is not getting resolved. All the above mentioned work is been done . Refer the screenshot

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#422494 Copied

Tony Rodriguez

Support staff

November 8, 2024 at 13:20

Hello, @Laksavathi,

Thank you for your response.

1/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

After resetting your website, please let us know, we will import the demo on your site.

2/ Additionally, please provide your site valid Cpanel and wp-admin access in the private content area so that we can check and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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#422497 Copied

Laksavathi

Participant

November 8, 2024 at 13:22

I have reset and made a fresh wordpress installation before importing the theme. But still the issue is same

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#422498 Copied

Rose Tyler

Support staff

November 8, 2024 at 13:52

Hello, Laksavathi,

We provide support via the forum only.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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#422505 Copied

Laksavathi

Participant

November 8, 2024 at 14:23

Check the private content area

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#422508 Copied

Rose Tyler

Support staff

November 8, 2024 at 15:07

Hello, Laksavathi,

We appreciate your prompt response.

We’ve imported demo content on your site https://prnt.sc/vvjc0iz0n9Z0 Please check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#422512 Copied

Laksavathi

Participant

November 8, 2024 at 15:11

Why i was facing the issue when i tried to install ?

Whether i have done anything wrong ?

#422513 Copied

Rose Tyler

Support staff

November 8, 2024 at 15:14

Hello, Laksavathi,

We are unsure as to why you encountered an issue earlier. It could have been caused by a third-party plugin, a server-side issue, or something else. However, we did not experience any problems when performing the demo content installation.

Should you face any issues in the future, please do not hesitate to reach out to us. We are here to assist you.

Best Regards,
8Theme’s Team

#422516 Copied

Laksavathi

Participant

November 8, 2024 at 15:18

Ok thanks for the reply. Do you suggest me any ways or method to optimize my website so it is speed . Like it’s fine if i want to do it regularly

#422518 Copied

Rose Tyler

Support staff

November 8, 2024 at 15:22

Hello, Laksavathi,

You’re welcome!

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

#422520 Copied

Laksavathi

Participant

November 8, 2024 at 15:33

Now i am getting this error

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#422522 Copied

Rose Tyler

Support staff

November 8, 2024 at 15:56

Hello, Laksavathi,

It appears that the access credentials have been changed, and as a result, we are unable to check **WooCommerce > Status > Logs**.

We kindly recommend that you contact your hosting provider to investigate any potential server-related issues. At first glance, the situation does not seem to be related to the theme.

Best Regards,
8Theme’s Team

#422528 Copied
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