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An issue with the Instagram module (in the desktop version)

This topic has 7 replies, 3 voices, and was last updated 1 weeks, 3 days ago ago by Andrew Mitchell

Gracu_

Participant

November 8, 2024 at 14:19

Hello,

I am having an issue with the Instagram module. Despite selecting 4 columns, the module displays 5 columns on the page (in the desktop version). Could I please ask for your assistance?

Best regards.

Please, contact administrator
for this information.

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support staff only.

#422506 Copied Theme version: 9.4.1

6 Answers

Rose Tyler

Support staff

November 8, 2024 at 15:12

Hello, Gracu_,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the Instagram module displaying 5 columns instead of the 4 you have selected in the desktop version. We sincerely apologize for any inconvenience this may have caused.

https://prnt.sc/t00MuszkWUTP – please clear cache and check the result.

Best regards,
8Theme’s Team

#422515 Copied

Gracu_

Participant

November 12, 2024 at 13:30

Hello,

After clearing the cache I have another problem with Instagram module “Error: Error validating access token: Session has expired on Tuesday, 12-Nov-24 02:38:47 PST. The current time is Tuesday, 12-Nov-24 04:29:57 PST.”

#422936 Copied

Rose Tyler

Support staff

November 12, 2024 at 13:56

Hello, Gracu_,

Please check these topics – https://www.8theme.com/topic/my-xstore-instagram-widget-has-stopped-working/ https://www.8theme.com/topic/instagram-doesnt-work-2/

Best regards,
8Theme’s Team

#422945 Copied

Gracu_

Participant

November 13, 2024 at 11:06

I did everything according to your documentation, but unfortunately, despite generating and updating the access token, I see the following error: API access deativated

#423113 Copied

Gracu_

Participant

November 13, 2024 at 12:48

OK, now everything works fine. Thank you!

#423140 Copied

Andrew Mitchell

Support staff

November 13, 2024 at 12:48

Dear Gracu_,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#423141 Copied
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An issue with the Instagram module (in the desktop version)

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