Return to previous page

Google oauth issue, it doesnt create account

This topic has 10 replies, 2 voices, and was last updated 3 days, 5 hours ago ago by Andrew Mitchell

Adeeb Ahmed

Participant

November 8, 2024 at 15:34

Hi, hope you are well!
When I login using social login it works because I’m already registered using sign up in past, But when a guest is logging in its not working for them

#422523 Copied

9 Answers

Andrew Mitchell

Support staff

November 8, 2024 at 16:11

Hello, Adeeb Ahmed,

Thank you for reaching out to us. Kindly provide access to the website’s admin panel and FTP.

Best regards,
8Theme Team

#422532 Copied

Adeeb Ahmed

Participant

November 9, 2024 at 10:37

Hi, please check the credentials in private area

Content is visible for topic creator and
support staff only.

#422572 Copied

Andrew Mitchell

Support staff

November 11, 2024 at 22:09

Hello, Adeeb Ahmed,

Thank you for providing the access details. Unfortunately, the credentials you have shared do not grant administrator-level access. As a result, we are unable to verify whether the registration of new users via WordPress and WooCommerce is enabled, or if it is being blocked by third-party plugins such as Wordfence.

Best regards,
8Theme Team

#422857 Copied

Adeeb Ahmed

Participant

November 12, 2024 at 17:16

Hi, Please see private content area

Content is visible for topic creator and
support staff only.

#423019 Copied

Andrew Mitchell

Support staff

November 13, 2024 at 18:43

Hello, Adeeb Ahmed,

It appears that the option to create new users has been disabled in your WordPress settings. To enable this feature, please navigate to:

WP Dashboard -> Settings -> General -> Membership -> Anyone can register

Additionally, kindly review the attached files for further details.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#423241 Copied

Adeeb Ahmed

Participant

November 14, 2024 at 08:31

Hi
Thanks a lot for your kind support.
We did activated ‘any one can register’ from settings but still the issue seems to be not resolved it’s not logging in new users through social login.
I’ve attached the screen recording of the issue please have a look.
Thank you

Files is visible for topic creator and
support staff only.

#423296 Copied

Andrew Mitchell

Support staff

November 14, 2024 at 18:05

Hello, Adeeb Ahmed,

It seems we have identified the issue, which appears to be caused by the Dokan Pro vendor plugin. Would it be possible for us to update the plugin and check if the bug persists with the updated version?

Best regards,
8Theme Team

#423487 Copied

Adeeb Ahmed

Participant

November 15, 2024 at 09:37

Hi thanks alot for your assistance.
Yes please you may do as per your requirements.
Hope the issue will be resolved.
Thank you

#423549 Copied

Andrew Mitchell

Support staff

November 18, 2024 at 17:43

Hello, Adeeb Ahmed,

We hope this message finds you well. We would like to inform you that we have updated all the plugins. Could you kindly check if the issue still persists?

Thank you for your time and assistance.

Best regards,
8Theme Team

#424036 Copied
Viewing 10 results - 1 through 10 (of 10 total)