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Filter by brand does not appear - by Sam

This topic has 17 replies, 3 voices, and was last updated 3 days, 3 hours ago ago by Andrew Mitchell

Sam

Participant

November 8, 2024 at 15:37

Hello Team,

Why is the filter not showing by brand even though it is activated?

https://prnt.sc/bH14h8-2EZbA

#422524 Copied Theme version: 9.4.4

16 Answers

Rose Tyler

Support staff

November 8, 2024 at 15:53

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access and access to this popup https://prnt.sc/d6sLWVQqrLr9 ? We need to check your settings.

Best Regards,
8Theme’s Team

#422527 Copied

Sam

Participant

November 11, 2024 at 14:31

Please find it

Content is visible for topic creator and
support staff only.

#422774 Copied

Rose Tyler

Support staff

November 11, 2024 at 14:42

Hello,

WooCommerce > Status > Tools > Brands transients > Clear.

Please clear the cache and check the result https://prnt.sc/-zyFZtwEmoim

Best Regards,
8Theme’s Team

#422779 Copied

Sam

Participant

November 15, 2024 at 22:36

The filter was shown by the brand but it does not work.

#423726 Copied

Rose Tyler

Support staff

November 16, 2024 at 13:08

Hello,

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#423775 Copied

Sam

Participant

November 17, 2024 at 18:28

Please find it for your action

Content is visible for topic creator and
support staff only.

#423922 Copied

Andrew Mitchell

Support staff

November 18, 2024 at 15:57

Hello, Sam,

We hope this message finds you well. We would like to inform you that we have made some adjustments, and the brand filter is now functioning correctly. Kindly take a moment to verify the changes at your convenience.

Thank you for your attention to this matter.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#424011 Copied

Sam

Participant

November 18, 2024 at 18:10

Still not working please find the video

#424040 Copied

Andrew Mitchell

Support staff

November 19, 2024 at 13:11

Hello, Sam,

We hope this message finds you well. From what we can see, everything appears to be functioning properly. Kindly review the attached video – https://we.tl/t-ld03TKWrjX

Best regards,
8Theme Team

#424178 Copied

Sam

Participant

November 19, 2024 at 15:53

Hello team,

Sorry I cannot understand that solution!

Should the visitor type the brand name in the site path in order for apply the filter?

#424222 Copied

Sam

Participant

November 20, 2024 at 17:03

?

#424415 Copied

Andrew Mitchell

Support staff

November 20, 2024 at 17:19

Hello, Sam,

I hope this message finds you well.

We would like to clarify the following points regarding the brand filter and the brand archive page on your website:

1) Brand Filter: This is triggered when a user selects a brand filter from the sidebar. In this case, the URL will include the corresponding argument, for example:
your site url/shop/?filter_brand=contacez

2) Brand Archive Page: This can be accessed either from the admin panel or via the “Brands List” widget. The URL for this page will look like:
your site url/brand/ceramir/

Currently, the brand filter (point 1) is not functioning because you have chosen to display only categories on the shop page. The brand filter operates based on the shop page, and as such, it will not work properly under the current settings. Additionally, we would like to point out that other filters may also not function correctly if you continue to display only categories on the shop page.

You have two options to resolve this issue:
1) Enable the display of products on the shop page.
2) Use the “Brands List” widget instead of the brand filter.

Please let us know how you would like to proceed or if you need further assistance.

Best regards,
8Theme’s Team

#424419 Copied

Sam

Participant

November 20, 2024 at 19:14

Thanks a lot for your full clarification!

I tried the solutions you suggested to compare us, but the list of brands does not appear as shown in the picture.

https://prnt.sc/ojS_RlQEp9-t

https://prnt.sc/stdD7jZ7HYkQ

#424429 Copied

Andrew Mitchell

Support staff

November 21, 2024 at 08:25

Hello, Sam,

Have you cleared the cache after replacing the widgets? Initially, we experienced a similar issue where the changes were not displayed correctly. However, once we cleared the cache, everything started working as expected.

Best regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#424475 Copied

Sam

Participant

November 21, 2024 at 21:02

You are right!

Now it’s working fine, Thank you so much.

#424636 Copied

Andrew Mitchell

Support staff

November 21, 2024 at 21:02

Dear Sam,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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