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The site is loading when i sort by price

This topic has 6 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Tony Rodriguez

Lokman

Participant

November 10, 2024 at 11:42

when i tried to sort by price the site is loading and never sorting

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#422627 Copied Theme version: 9.4.4

5 Answers

Tony Rodriguez

Support staff

November 11, 2024 at 06:37

Hello, @Lokman,

Thank you for contacting us and for using XStore.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

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Lokman

Participant

November 11, 2024 at 08:42

when i turned off Xstore Theme The Products Disappeared and i can’t make a test

i wrote the username and password for admin account in the privater content area

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Tony Rodriguez

Support staff

November 11, 2024 at 10:05

Hello, @Lokman,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Lokman

Participant

November 12, 2024 at 12:57

Please do it by your self cause it didn’t work with me

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Tony Rodriguez

Support staff

November 12, 2024 at 13:08

Hello, @Lokman,

Thank you for your prompt response.

We have thoroughly reviewed your website and can confirm that the “Sort by Price” feature, along with other product filters, are functioning correctly.

We kindly suggest clearing your browser cache and checking the website again to ensure everything displays as expected.

For your reference, we have recorded a video demonstrating the functionality. Please take a moment to watch it in its entirety. You can find the video link in the private content area.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

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