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Infinite scroll not working after new update

This topic has 21 replies, 3 voices, and was last updated 1 weeks, 2 days ago ago by Andrew Mitchell

ubansal

Participant

November 10, 2024 at 18:01

hi please check the infinite scroll is not working i tried everything still it didnt work now i am tired . pls fix it asap……….

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20 Answers

Tony Rodriguez

Support staff

November 11, 2024 at 06:11

Hello, @ubansal,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
8Theme’s Team

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ubansal

Participant

November 11, 2024 at 06:37

dear team

i tried disabling all plugin then enabling aswell it didnt work. it stopped working after new update pls fix it asap. i am running out of time

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ubansal

Participant

November 11, 2024 at 07:52

dear team,

i hope u understand the urgency🙏and have it fixed asap

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Tony Rodriguez

Support staff

November 11, 2024 at 09:28

Hello, @ubansal,

Thank you for your response.

Please provide FTP access in the private content area, so we can check and help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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ubansal

Participant

November 11, 2024 at 09:34

please check and fix asap

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ubansal

Participant

November 11, 2024 at 18:37

i am still waiting sir/ma’am i hope u understand the urgency

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Andrew Mitchell

Support staff

November 11, 2024 at 22:20

Hello, ubansal,

We are currently experiencing issues with accessing your website, both the admin panel and FTP. Please find the details in the attached files.

Best regards,
8Theme Team

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ubansal

Participant

November 12, 2024 at 03:36

Please recheck now

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Andrew Mitchell

Support staff

November 12, 2024 at 15:06

Hello, ubansal,

Could you kindly specify which version of the theme you were using prior to the update?

Best regards,
8Theme Team

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ubansal

Participant

November 12, 2024 at 16:04

pls check private

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Andrew Mitchell

Support staff

November 12, 2024 at 17:06

Hello, ubansal,

We are pleased to inform you that patch #9446422 has been released.

FIXED: Theme default archive builder (Customizer -> Shop -> Shop Page Layout -> Pagination type). This patch addresses the reported issue.

Kindly install the update at your earliest convenience and don’t forget to clear your cache after installation.

Thank you for your attention to this matter.

Best regards,
8Theme Team

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ubansal

Participant

November 12, 2024 at 17:21

its applied already but no changes even cleared cache . pls check,its too frustrating

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ubansal

Participant

November 13, 2024 at 18:23

can u pls reply team its been more than 3 days since i submitted the problem

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Andrew Mitchell

Support staff

November 13, 2024 at 19:09

Hello, ubansal,

We hope this message finds you well. We have made some corrections, and kindly ask you to review the changes.

Thank you for your attention to this matter.

Best regards,
8Theme Team

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ubansal

Participant

November 13, 2024 at 19:22

its working in desktop but still not working in mobile…..

pls reply soon to this matter🙏
i checked it after clearing cache and still its not working .

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Andrew Mitchell

Support staff

November 13, 2024 at 19:31

Could you kindly check if there is any cache related to the mobile device? Everything is functioning perfectly on the desktop version. Additionally, we are currently unable to connect to your server via FTP.

Thank you for your attention to this matter.

Best regards,
8Theme Team

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ubansal

Participant

November 13, 2024 at 20:05

i checked it i even opened it in a new browser still its not working i even attached a screenshot pls fix this issue. also if its possible do attach a screenshot showing the results next time from ur end in mobile device…….

ftp is working fine ..i again attached the password in private content

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ubansal

Participant

November 13, 2024 at 21:16

pls do soon

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ubansal

Participant

November 13, 2024 at 22:11

its workinng now

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Andrew Mitchell

Support staff

November 13, 2024 at 22:11

Dear ubansal,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Infinite scroll not working after new update

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